Summary
Overview
Work History
Education
Skills
Timeline
Generic

Irma Herrera

Sacramento,CA

Summary

Highly qualified Mailroom Clerk with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the

collaborative environment on which your company prides itself.

Overview

28
28
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Representative

Canon Business Process Services/Liberty Mutual
07.2018 - 06.2025

Reception-Switch Board, Received greet sign -indirect and assist all visitors and guest in accordance with Liberty Mutual policies. process incoming ups/FedEx package, log into daily logs. Collect sort meter use appropriate cost center, and stage standard 1st class and pre sort mail for usps of outbound mail.

Customer Service Associate

Excel Technology / Liberty Mutual Ins
04.2001 - 04.2018

Process files for manuel shipment, monthly shipments. Refile inter files and created paper file for CD/ RIS. Create excel spreadsheet for file project. Keep track of current storage logs and file request logs. Process mail deliver packages ups & Fedex.

Mail Center

Pitney Bowes Management Services/ Hewett Packet
04.2000 - 04.2001

Shipping and Receiving, sorting mail and metered mail cost.

  • Streamlined overall production timeframes through effective coordination with molders, casters, and other department personnel.
  • Self-motivated, with a strong sense of personal responsibility.

Customer Service Representative

Pitney Bowes /Wilson Sonsini & Rosario Law Firm
04.1997 - 04.2000

Mailroom Center, Photocopy Documents , sort and deliver mail throughout the office. Shipping and Receiving. Process incoming and outgoing fax documents.

  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

Clerical Skills -

San Jose Job Corps Center
San Jose, CA
07.1994 - 07.1995

Skills

    Microsoft Excel, Word

    Power Point

    Excellent Customer service

    Typing 45 WPM

    Bilingual Spanish

    Team Player

Timeline

Customer Service Representative

Canon Business Process Services/Liberty Mutual
07.2018 - 06.2025

Customer Service Associate

Excel Technology / Liberty Mutual Ins
04.2001 - 04.2018

Mail Center

Pitney Bowes Management Services/ Hewett Packet
04.2000 - 04.2001

Customer Service Representative

Pitney Bowes /Wilson Sonsini & Rosario Law Firm
04.1997 - 04.2000

Clerical Skills -

San Jose Job Corps Center
07.1994 - 07.1995
Irma Herrera