IRMA LEON
Bakersfield,CA
Summary
Accomplished in enhancing patient experiences and streamlining healthcare processes, I leveraged HIPAA compliance and customer service excellence at Kern Radiology. Skilled in insurance verification and empathetic patient interactions, I significantly improved satisfaction and operational efficiency, demonstrating a strong blend of technical knowledge and interpersonal skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Kern Radiology
BAKERSFIELD
02.2019 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Assisted patients in filling out check-in and payment paperwork.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
Switchboard Operator
MEMORIAL HOSPITAL
Bakersfield, CA
08.2010 - 01.2019
- Connected callers with appropriate professional, department, or business.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Announced important information and emergency notifications over PA system.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Facilitated emergency response efforts by swiftly connecting callers to relevant personnel or services when necessary.
HOMECARE PROVIDER
KERN COUNTY AGING AND ADULT SERVICES
Bakersfield, CA
01.2014 - 06.2017
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with self-administered medications.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Patient Registration Specialist
Kern Medical Hospital
BAKERSFIELD
03.2005 - 12.2013
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Assisted in training new staff members on best practices for patient registration, improving overall team performance.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Troubleshot issues with EHR software, providing solutions that improved overall functionality of the system.
- Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
Quality Control Inspector
NEW STAR FRESH FOODS
Salinas, CA
02.1995 - 03.1999
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Enhanced safety standards by rigorously enforcing workplace safety protocols during quality inspections.
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Insurance verifying
- Appointment Scheduling
- Payment Collection
- Scheduling appointments
- Patient greeting
- Medical insurance
- Office Administration
- Data entry proficiency
Certification
- Licensed BILIGUAL CERTIFICATE / TIER I AND TIER II
Languages
Spanish
Full Professional
Timeline
Patient Service Representative
Kern Radiology
02.2019 - Current
HOMECARE PROVIDER
KERN COUNTY AGING AND ADULT SERVICES
01.2014 - 06.2017
Switchboard Operator
MEMORIAL HOSPITAL
08.2010 - 01.2019
Patient Registration Specialist
Kern Medical Hospital
03.2005 - 12.2013
Quality Control Inspector
NEW STAR FRESH FOODS
02.1995 - 03.1999
- Licensed BILIGUAL CERTIFICATE / TIER I AND TIER II