Irma Lopez
Downey,CA
Summary
Proven Client Service Representative at First Pacific Bank, adept in handling sensitive client information and enhancing customer experiences through navigation of online tools. Excelled in customer support/service and complaint handling, significantly improving client satisfaction. Skilled in computer applications and money handling, consistently delivering results beyond expectations. Knowledgeable and dedicated customer service professional with extensive experience in office environment. Solid team player with positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
23
23
years of professional experience
Work History
Client Service Representative
First Pacific Bank
12.2017 - 09.2024
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company's resources.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CASkills
Customer Support/Service
Outbound Calling
Product Recommendations
Account Updates
Transaction Processing
Complaint Handling
Computer Skills
Money handling abilities
File Management
System Documentation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
Spanish
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balancePaid sick leaveHealthcare benefits401k matchPaid time offCompany CulturePersonal development programsTimeline
Client Service Representative
First Pacific Bank
12.2017 - 09.2024
High School Diploma -
El Rancho High School
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