Summary
Overview
Work History
Education
Skills
Timeline
Generic

Irma Lopez

Avondale,AZ

Summary

Highly motivated to follow company procedures, provide great customer service and efficient problem solving.

Overview

15
15
years of professional experience

Work History

Operator

1st Pet Veterinary Center
07.2021 - Current
  • Provide a high level of customer service and schedule efficiently at three locations
  • Route calls to appropriate personnel within three hospitals
  • Listen to clients and schedule them in appropriately
  • Scan and review emails

Quality Clinic Technician

Amsafe
07.2009 - 04.2020
  • Run a daily Quality Clinic meeting with engineers, supervisors and managers to review customer returns
  • Review customer returns and determine if rejections are valid according to company drawings and work instructions
  • Issue Quality alerts
  • Keep track of returns being evaluated/ investigated by engineers and made sure that they are moving along and not at a stand still
  • Review and explain procedures and re-work instructions to production technicians
  • Update excel Quality Clinic metrics

Education

Diploma -

North Hollywood High School
North Hollywood, CA
06.1992

Skills

  • Microsoft Office 2013

  • Problem-solving

  • Adaptability

  • Bilingual

  • Excellent attention to detail

  • Highly dependable

  • Eager to learn

Excellent listener

Timeline

Operator

1st Pet Veterinary Center
07.2021 - Current

Quality Clinic Technician

Amsafe
07.2009 - 04.2020

Diploma -

North Hollywood High School

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Irma Lopez