Irma Lopez
Avondale,AZ
Summary
Highly motivated to follow company procedures, provide great customer service and efficient problem solving.
Overview
15
15
years of professional experience
Work History
Operator
1st Pet Veterinary Center
Phoenix, AZ
07.2021 - Current
- Provide a high level of customer service and schedule efficiently at three locations
- Route calls to appropriate personnel within three hospitals
- Listen to clients and schedule them in appropriately
- Scan and review emails
Quality Clinic Technician
Amsafe
Phoenix, AZ
07.2009 - 04.2020
- Run a daily Quality Clinic meeting with engineers, supervisors and managers to review customer returns
- Review customer returns and determine if rejections are valid according to company drawings and work instructions
- Issue Quality alerts
- Keep track of returns being evaluated/ investigated by engineers and made sure that they are moving along and not at a stand still
- Review and explain procedures and re-work instructions to production technicians
- Update excel Quality Clinic metrics
Education
Diploma -
North Hollywood High School
North Hollywood, CA06.1992
Skills
- Microsoft Office 2013
- Problem-solving
- Adaptability
- Bilingual
- Excellent attention to detail
- Highly dependable
- Eager to learn
Excellent listener
Timeline
Operator
1st Pet Veterinary Center
07.2021 - Current
Quality Clinic Technician
Amsafe
07.2009 - 04.2020
Diploma -
North Hollywood High School