Irma Lopez-Cruz
SeaTac,WA
Summary
I am a reliable barista at BigFoot Java with valuable experience in customer service and fast-paced work environments. While I may not have as many years of experience as others, I have developed strong skills in preparing beverages efficiently, handling front counter service, and ensuring customers have a positive experience. I bring a bubbly, energetic personality to every shift, helping create a welcoming and upbeat atmosphere for both customers and coworkers. During my time at BigFoot Java, I learned the importance of being a team player and strengthened my communication and customer service skills. I am always willing to help coworkers with restocking, cleaning, or any assistance they may need. I work well under pressure and can be counted on to arrive early to prepare for my shift. My time management skills allow me to handle multiple tasks and customers efficiently. I consistently maintain a positive attitude and show empathy toward customers, creating a pleasant and memorable experience for everyone.
Overview
2
2
years of professional experience
Work History
Barista
Big Foot Java
01.2025 - Current
- Crafted high-quality beverages using espresso machines and manual brewing techniques.
- Provided exceptional customer service, enhancing overall guest experience and satisfaction.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Cash is taken care of at the end of all shifts, being counted and put in the correct location (for example, the safe or any centralized secure location).
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Collaborated with team members to streamline service processes during peak hours, improving workflow efficiency.
- Monitored inventory levels and communicated supply needs to management for timely replenishment.
- Assisted in training new baristas on beverage preparation and customer interaction protocols.
- Implemented daily product displays to promote seasonal offerings and increase customer engagement.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
New York Vinny’s Pizza
Customer Service Department
05.2024 - 06.2024
- Ensured that all recipes were followed accurately when making pizzas.
- Weighed out portions of ingredients required for each type of pizza ordered.
- Notified managers when supplies were running low so they could be replenished.
- Kept work area clean by sweeping floors, washing surfaces, and disposing of trash.
- Provided customer service to many customers per day by inputting orders, addressing any questions or concerns promptly, processing credit refunds, and cash transactions and responding to questions and concerns.
- Recorded customer orders by answering phone or taking information in person.
- Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
- Placed completed orders at pick-up counter and alerted customers to retrieve items.
- Cut pizzas using rocking pizza cutter tool as well as prepared bread sticks, saldes and other items .
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Greeted customers when walking in and provided friendly customer service creating a pleasant experience for them.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Handled complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built and maintained productive relationships with employees.
Education
High School Diploma -
Thomas Jefferson High School
Auburn, WA06-2024
Skills
- Excellent customer service skills
- Time management
- Friendly/communicative
- Adaptability/flexibility
- Multitasking Capacity
- Bilingual (Spanish and English)
- Problem-solving
- Teamwork and collaboration
- Ability to work under pressure
- Espresso extraction & milk steaming
- Drink preparation & customization
- POS system operation & cash handling
Languages
Spanish
Native or Bilingual
Timeline
Barista
Big Foot Java
01.2025 - Current
New York Vinny’s Pizza
Customer Service Department
05.2024 - 06.2024
High School Diploma -
Thomas Jefferson High School