IRMA MITCHUM
Customer Service/Lead Teller
Altamonte Springs,FL
Summary
Dedicated Supervisor with over 18 years of experience combining management and customer service expertise in the retail banking Industry. Experienced leader seeking position as a banking operations manager or supervisor teller. Proficient at managing and monitoring workflow processes, coordinating interdepartmentally to facilitate cohesive action, setting targets and making forecasts.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Services Specialist
Insight Credit Union
08.2016 - Current
- Handle financial transactions at high-volume branch. Manage deposits, withdrawals, transfers and check cashing; verify customer identification, signature and balance information; process loan payments; and open/close accounts.
- Educate customers on online service offerings and mobile apps. Help account holders access technology to enhance banking convenience via multiple self-service channels.
- Ensure compliance with state and federal banking regulations.
- Obtain all sales goals and process transactions with high accuracy. Mentoring for new employee's new to branch, work at call center when conversion to Mobile Banking, Translate most of the Spanish calls.
Teller Supervisor | Assistant Branch Manager | Personal Banker
JP Morgan Chase Bank
03.1999 - 07.2016
- Supervised to ensure all transactions of cash, check and balancing and money orders were processed accurately and efficiently on a daily basis.
- Organized bank staff and delegated tasks, monitored workflow and operational efficiency
- Coordinated interdepartmentally to develop and implement financial plans
- Produced annual reports for bank administrators concerning long term goals and financial status
- Monitored and managed the status and efficiency of operational procedures, identified areas for improvement and developed plans to enhance efficiency
- Developed and monitored the status of internal controls and risk management
- Trained and mentored new employees and monitor their performances
Education
B.A. - Business Administration
University of Monterrey
Monterrey, Nuevo Leon, MXSkills
- Bilingual (English, Spanish)
- Financial Advising
- Account Sales
- Cash Management
- Compliance
- Customer Relationship Management
- Operational Procedure Supervision
- Communication, problem solving and analysis skills
- Microsoft Office
Certification
- Sales Essentials Certificate, Notary
Languages
Spanish
Timeline
Customer Services Specialist
Insight Credit Union
08.2016 - Current
Teller Supervisor | Assistant Branch Manager | Personal Banker
JP Morgan Chase Bank
03.1999 - 07.2016
B.A. - Business Administration
University of Monterrey