Ninoshka kranwinkel
New York,NY
Summary
- Committed to ensuring customer satisfaction by providing exceptional service and support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Goldfish Swimming School Franchise
02.2022 - Current
- Customer Service Associate, Account Management, Organize and restock bar racks and shelves, Booking and scheduling appointments, Foster positive Report with members through excellent customer support, Problem Solver, Response Email, phone calls Inquire and payments information.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Esthetitian
Christine Valmy International school of Cosmetology
01.2021 - 01.2024
- Skin Care Specialist, Facials Expert.
- Explained benefits of skin care products to clients.
- Developed individualized, therapeutic skin care programs.
- Discussed procedures and treatment options with clients.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Provided clients with knowledge of all cosmetic services being provided.
- Fostered friendly, warm, and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
Esthetician
Rosee Spa
- 01.2023
- Skin consultation, Scheduled client appointments, Spa treatments, On hand treatments, Facials, Massages techniques, Body treatments.
Spa Manager/Operations
Capital Fitness (Xsport Fitness)
01.2016 - 01.2020
- Spa management and intake forms, Communicated and handled spa vendors, Managed scheduling system for facility members, Supervised children playroom while members used facility, Staff Payroll request and inquires, Conducted monthly inventory, Managed front desk operations.
- Maintained front desk workstation by keeping it clean and organized.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Greeted spa guests warmly to create positive first impression of establishment.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Utilized promotions, print and digital marketing to attract new clients.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
Education
Medical Office / Office Technology - Medical Office Management
SUNY Empire State College
New York, NY04.2025
Skills
- Microsoft Office
- Bilingual (English, Spanish)
- Customer Service
- Patient records administration
- Business Growth
- Patient Relations
- Medical Terminology
- Managing patient records
References
References available on request.
Certification
- Skin Care Licensed Esthetician (2022)
Travel, Sports, Wellness
What i love the most about traveling is adventure and different cultures.
Sports is my therapy and Wellness is a way to show love, care and help others.
Languages
Spanish
Full Professional
Timeline
Customer Service Specialist
Goldfish Swimming School Franchise
02.2022 - Current
Esthetitian
Christine Valmy International school of Cosmetology
01.2021 - 01.2024
Spa Manager/Operations
Capital Fitness (Xsport Fitness)
01.2016 - 01.2020
Esthetician
Rosee Spa
- 01.2023
Medical Office / Office Technology - Medical Office Management
SUNY Empire State College
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