Irma Narvaez
Fort Worth,TX
Summary
I believe meaningful engagement is built on intention, accountability, and authentic relationships. I actively practice these principles in every partnership and initiative I lead. I Irma, am a strategic and people centered community engagement enthusiast with a proven track record of building strong partnerships, leading high impact engagement initiatives, and aligning a program strategy with my organizational goals. I am experienced in developing and crafting from scratch creative, unique and sustainable programs, managing budgets, and tracking measurable improvements through data informed decision making. I am highly recognized in my region for creative innovative thinking, relationship building expertise, and the ability to execute initiatives that strengthen the brand reputation while delivering meaningful community impact. I am very passionate about continuous self improvement and leading programs that elevate both the organization and the communities it serves.
Overview
10
10
years of professional experience
Work History
Onsite Medical Provider/Community Engagement
Amazon
11.2020 - Current
- I Serve as the North Texas regional subject matter expert for Community Engagement; mentor and support multiple sites and business units on event goals, strategy, execution, finance, data measurement, and sustainability.
- I Analyze workplace injury data to identify recurring trends and implement targeted, sustainable engagement programs that reduced risk through associate education and proactive safety initiatives.
- I Developed and launched a comprehensive Wellness Week Playbook, designed to improve workplace culture, morale, and health awareness; initiative scaled to the North America network level and adopted across Fulfillment Centers.
- I Maintain detailed injury documentation and case management records; assess work-related vs. non-work-related incidents, provided on-site care, and ensured compliance with reporting and promoting Health and Wellness.
- I led quarterly large scale associate engagement events with budgets exceeding $20,000; managed financial tracking, promotional strategy, vendor coordination, and day-of execution to ensure high participation and successful outcomes that meets our goals.
- I was elected as Community Engagement Director for the Dallas-Fort Worth Chapter of Women at Amazon (DEI initiative); I lead regional community service strategy, establish annual impact goals, identify nonprofit partnerships, safeguard brand standards, and ensure volunteer compliance and documentation.
CareFlite Liaison/Community Outreach Coordinator
CareFlite
05.2016 - 08.2020
- I began as a 911 Ground EMT providing emergency pre-hospital care in high-pressure environments; promoted within three months in recognition of my clinical performance, professionalism, and ability to build strong patient and partner relationships.
- I managed strategic relationships with key hospital partners including Baylor Scott & White, JPS Health Network, Methodist Health System, Parkland Health & Hospital System, and Texas Health Resources; identified operational barriers, developed workflow improvements, delivered education, and strengthened inter-facility collaboration.
- I expanded into the Education Division; coordinated and delivered free training programs to volunteer fire departments and local churches, strengthening partnerships with rural first responders and increasing community preparedness.
- I represented CareFlite at community and special events; led outreach initiatives, staffed informational kiosks with EMT teams, and strengthened brand presence within rural communities.
Education
High School Diploma -
Fire in Texas Fire Suppression I, II And EMT-B Cert.
Sulphur Springs, TX04-2016
Skills
- Community Outreach & Partnership Development
- Stakeholder Relationship Management
- Public Speaking & Presentation
- Volunteer Coordination
- Brand Representation & Reputation Management
- Community Needs Assessment
- Cultural Competency & Inclusive Engagement
- Volunteer Coordination
- Program Development & Execution
- Emotional Intelligence
- Conflict Resolution
- Training and Recordkeeping
Accomplishments
- Upon starting my Amazonian journey, I proactively identified an opportunity to elevate my site’s safety culture and created “Wellness Week,” a initially self funded, data driven engagement event (7 days) focused on injury reduction, workplace health and safety education and associate appreciation. I delivered a 58% decrease in workplace trending injuries for the current annual quarter and achieved 89% positive employee survey results. My initiative’s success resulted in expanding Wellness Week into a network level program serving hundreds of fulfillment centers, a quarterly requirement for all fulfillment centers, and a standardized budget.
- I was selected through nomination and vote method as the Women at Amazon Dallas–Fort Worth Chapter: Community Engagement Director. Spearheading partnerships with local charities and volunteer organizations, strengthening our community relationships.
Affiliations
- Women at Amazon- Dallas-Fort Worth Chapter: Director of Community Engagement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Onsite Medical Provider/Community Engagement
Amazon
11.2020 - Current
CareFlite Liaison/Community Outreach Coordinator
CareFlite
05.2016 - 08.2020
High School Diploma -
Fire in Texas Fire Suppression I, II And EMT-B Cert.