Irma Parra
Las Vegas,NV
Summary
Detail-oriented multi-tasker with exceptional problem-solving skills. Proficient in with knowledge of conflict resolution and best customer service practices. Ambitious and bilingual customer service professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service Executive role.
Overview
15
15
years of professional experience
Work History
Associate Banker
BMO Bank of Montreal
Henderson, NV
09.2024 - Current
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Developed strong relationships with customers to ensure repeat business.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Assisted customers with basic technical issues related to digital banking platforms.
- Maintained confidentiality of bank records and client information.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Welcomed customers and offered pleasant service during entire transaction.
Fountain Worker
The Mirage Casino
Las Vegas, NV
06.2010 - 07.2024
- Operated cash register accurately and efficiently during transactions.
- Tailored orders to address customer allergies and gluten concerns.
- Scrubbed and polished counters to remove debris and food.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Assisted in preparing fountain drinks according to customer orders.
- Provided excellent customer service to ensure satisfaction.
- Resolved customer complaints in a timely manner.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Took special orders from customers for custom-made beverages.
- Followed health regulations regarding food safety practices.
Education
High School Diploma -
Spring Valley High School
Las Vegas, NV06-2007
Skills
- High volume dining
- Efficient multitasking
- Food safety
- Beverage making
- Cleaning and sanitization
- Payment processing
- Customer service
- Problem-solving capacity
- POS system operation
Languages
Spanish
Native/ Bilingual
Timeline
Associate Banker
BMO Bank of Montreal
09.2024 - Current
Fountain Worker
The Mirage Casino
06.2010 - 07.2024
High School Diploma -
Spring Valley High School
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