De'Anthony Johnson
Pontiac
Summary
Hardworking server and sales associate with proven relationship-building and time management abilities in fast-paced environments. Successful at handling tables of all sizes with accuracy and impeccable customer service skills. I strive to meet every patrons need, drive satisfaction and promote long-term loyalty all while maximizing profits.
Overview
15
15
years of professional experience
Work History
Associate Banker
Chase Bank
09.2022 - 12.2025
- Provided exceptional customer service, resolving inquiries and enhancing client relationships.
- Mentored junior staff on operational best practices and customer engagement techniques.
- Managed daily banking operations, ensuring accuracy in transactions and compliance with regulations.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Opened, closed, and updated accounts for customers.
Account Executive
United Wholesale Mortgage
06.2020 - 04.2022
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Developed tailored mortgage solutions to meet diverse client needs and preferences.
- Coordinated with internal teams to streamline loan processing and reduce turnaround times.
- Analyzed market trends to identify opportunities for business growth and competitive advantage.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Server
On The Border
07.2019 - 09.2020
- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and loyalty.
- Coordinated dining room activities, maintaining a clean and welcoming atmosphere for guests.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment during peak hours.
- Managed cash transactions efficiently, ensuring accuracy in handling payments and processing orders.
- Assisted management in resolving customer complaints effectively, enhancing overall dining experience quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Shift Manager
Mcdonalds Corp.
11.2018 - 07.2019
Server/bartender/dishwasher/cook
TGI Friday's
02.2011 - 07.2017
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Education
Some College (No Degree) - Criminal Justice
Pensacola Christian College
Pensacola, FLSkills
- Food safety understanding
- Effective customer upselling
- Dining customer service
- Menu knowledge
- Prompt table clearance
- Point of Sale (POS) system operations
- High-volume dining
- Check payment processing
- Conflict and dispute resolution
- Safe food handling
- Quality control
- Sales techniques
Timeline
Associate Banker
Chase Bank
09.2022 - 12.2025
Account Executive
United Wholesale Mortgage
06.2020 - 04.2022
Server
On The Border
07.2019 - 09.2020
Shift Manager
Mcdonalds Corp.
11.2018 - 07.2019
Server/bartender/dishwasher/cook
TGI Friday's
02.2011 - 07.2017
Some College (No Degree) - Criminal Justice
Pensacola Christian College