Lashonna Washington
Las Vegas,NV
Summary
Driven by a strong commitment to customer satisfaction and team efficiency, I leveraged my adaptability and organizational abilities at Hardees to enhance service delivery and operational standards. Excelling in roles from Food Service Associate to Manager, I mastered cash handling and food safety, contributing to a significant improvement in customer service metrics and repeat business.
Overview
11
11
years of professional experience
Work History
Food Service Associate
OCSD
Bowman, SC
07.2024 - 09.2024
- Greeted customers at counter to fulfill requests and answer questions.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business from satisfied guests.
- Stocked condiments, beverages, and plates for diners.
- Handled cash transactions with accuracy, balancing registers at the end of shifts.
Shift Leader
Hardees
Kennesaw, GA
07.2022 - 05.2023
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
Manager
Hardees Resturamt
Saint George, SC
12.2023 - 02.2024
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules and monitored performance.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Launched quality assurance practices for each phase of development
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Food Service Worker
CCSD
Marietta, GA
08.2023 - 11.2023
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Processed customer payments and balanced cash drawers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Greeted customers at counter to fulfill requests and answer questions.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Developed and maintained positive relationships with customers to enhance service.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Greeted customers and answered inquiries regarding menu items and specials.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
Manager
McDonald's
Atlanta GA
02.2016 - 08.2019
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cross-trained existing employees to maximize team agility and performance.
Crew
Burger King
Stone Mountain, GA
08.2013 - 12.2014
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Operated cash register to ring up final bill and process various forms of payment.
- Collaborated with team members to complete orders.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Strayer University
Washington, DCGaringer High School
Charlotte, NC06.2009
Skills
- Organizational abilities
- Strong Communication Skills
- Adaptability to Change
- Customer service and assistance
- Cash handling proficiency
- Food safety knowledge
- Food safety understanding
- Efficient multitasking
- Cleaning procedures
- Sales and Upselling
- Sanitation Standards Compliance
- Food presentation talent
- Restocking skills
- Customer relations understanding
- Portion Control Understanding
- Safe Food Handling
- Food storage knowledge
- Stocking knowledge
Timeline
Food Service Associate
OCSD
07.2024 - 09.2024
Manager
Hardees Resturamt
12.2023 - 02.2024
Food Service Worker
CCSD
08.2023 - 11.2023
Shift Leader
Hardees
07.2022 - 05.2023
Manager
McDonald's
02.2016 - 08.2019
Crew
Burger King
08.2013 - 12.2014
Strayer University
Garinger High School