Irma Picazo
Moreno Valley,CA
Summary
Seeking an opportunity within an organization that can benefit from my superior customer service and administrative skills.
Overview
17
17
years of professional experience
Work History
Medical Billing
LDIR, LLC
Downey, California
04.2023 - 05.2024
- Performed data entry for patient information into the medical billing system.
- Ensured compliance with all applicable laws pertaining to medical billing and coding services.
- Reviewed patient records for accuracy and completeness of information in medical billing system.
- Maintained up-to-date knowledge of coding systems such as ICD 10 and CPT codes used in medical billing processes.
- Reviewed patient insurance eligibility and coverage details to ensure accuracy of medical billing.
Customer Service
National Cleaners & Laundry
Long Beach, California
06.2007 - 12.2017
- Inspected items for stains and damage prior to processing.
- Maintained cleanliness of work areas and equipment regularly.
- Coordinated with team members to manage workflow during peak hours.
- Greeted customers, collected items, and recorded contact information.
- Attached tags to identify customer items.
- Printed customer bills and processed payments using cash register.
- Closely inspected clothes, rugs, curtains and other items to find spots or damage before cleaning.
- Provided customers with information about pricing, payment options and special offers available.
- Maintained customer service standards by greeting and assisting customers with their orders.
- Took payment for completed services and issued receipts with cash register or POS system.
- Neatly hung or folded items and bagged for customers.
Education
High School Diploma -
Moreno Valley Community Adult School
Moreno Valley, CA06-2025
Skills
- Team player
- Ability to multitask
- Communicating skills
- Organization and time management skills
- Adaptability
Languages
Spanish
Professional
Timeline
Medical Billing
LDIR, LLC
04.2023 - 05.2024
Customer Service
National Cleaners & Laundry
06.2007 - 12.2017
High School Diploma -
Moreno Valley Community Adult School