Irma Scott
Killeen,TX
Summary
Experienced and dependable professional with a proven track record of successfully managing diverse tasks. Skilled in multitasking and consistently meeting deadlines with efficiency. Demonstrated ability to adapt to new challenges and deliver high-quality results in a fast-paced environment. Reliable team player dedicated to achieving organizational goals.
Overview
6
6
years of professional experience
Work History
PCT (Patient Care Technician)
Baylor Scott & White Health
Temple, TX
04.2024 - 07.2024
- Assist patients with daily living activities, including bathing, dressing, grooming, and mobility support.
- Monitor and record vital signs such as blood pressure, temperature, and heart rate.
- Provide compassionate companionship and emotional support to patients.
- Maintain a clean and safe environment by changing linens, sanitizing equipment, and ensuring proper hygiene.
Member Advocate
Businessolver
Remote
09.2022 - 01.2023
- Answered a broad range of inbound calls (in support of clients) in a professional, energetic, and positive manner.
- Responded accurately and thoroughly to caller inquiries and documented call details accordingly.
- Resourceful and creative problem solver who worked with members of the team to find solutions.
- Ensured compliance in all areas of processing, completed all transactions timely and accurately.
- Accountable for entire process from receipt of work to resolution.
- Worked under general supervision following established procedures.
Service Desk Technician
Capgemini
Pensacola, FL
08.2019 - 02.2020
- Provide technical support via Windows Remote Assistant for users in four countries.
- Support various Windows10 issues.
- Establish users accounts and access.
- Create service requests and incidents using “My Service Desk”.
- Follow proper procedure as it pertains to escalation and/or de-escalation of incident or request.
IT Desktop Analyst
DynCorp International
Kwajalein Atoll
04.2018 - 03.2019
- Apply understanding and knowledge of information systems products and services to assist internal users.
- Under general supervision, provides second-tier support to end users.
- Escalate service tickets to service personnel for appropriate services, repairs, or training and follow-up.
Education
Certificate - Nursing
Elite Nurse Aide Training
Killeen, TX03.2024
Skills
- Computer hardware - 5 years
- Patient care - 5 years
- Software troubleshooting - 5 years
- Nurse aid - 5 years
- Active Directory - 5 years
- Technical support - 5 years
Timeline
PCT (Patient Care Technician)
Baylor Scott & White Health
04.2024 - 07.2024
Member Advocate
Businessolver
09.2022 - 01.2023
Service Desk Technician
Capgemini
08.2019 - 02.2020
IT Desktop Analyst
DynCorp International
04.2018 - 03.2019
Certificate - Nursing
Elite Nurse Aide Training