Irma Yareli Fernandez
Fort Worth,TX
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Agent
Freeway Insurance
2025 - Current
- Collaborated with underwriters to assess risks and determine appropriate coverage options for clients.
- Analyzed market trends to recommend product enhancements that align with customer needs and preferences.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Night Receptionist Part Time
Cityview Nursing and Rehabilitation Services
10.2024 - 02.2025
- Maintained strict confidentiality regarding guest information, adhering to company policies and procedures.
- Supported daytime reception team by preparing detailed handover notes highlighting key overnight events and tasks completed.
- Ensured cleanliness of lobby area and attended to any necessary maintenance tasks, contributing to a well-presented hotel environment.
- Enhanced guest experience by efficiently managing check-ins and check-outs during night shifts.
Sales Consultant
Honda Of Fort Worth
07.2023 - 10.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Agent
Fred Loya Insurance
01.2022 - 11.2023
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Agent
La Familia Auto Insurance
11.2020 - 08.2021
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service
- Payments/data entry /
Education
GED -
Tremble Tech
Fort Worth06-2018
Skills
- Strong work ethic
- Cross functional collaboration
- Phone Etiquette
- Data entry and Analysis
- Bilingual
Certification
limited lines license
Timeline
Night Receptionist Part Time
Cityview Nursing and Rehabilitation Services
10.2024 - 02.2025
Sales Consultant
Honda Of Fort Worth
07.2023 - 10.2024
Agent
Fred Loya Insurance
01.2022 - 11.2023
Agent
La Familia Auto Insurance
11.2020 - 08.2021
Agent
Freeway Insurance
2025 - Current
GED -
Tremble Tech