Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
StoreManager

Irma Yazmin Cruz

Mcallen,TX

Summary

Dedicated Food Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Store Manager

Rocksters, LLC
07.2022 - 03.2024
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Shift Leader

Wendys Restaurant
08.2016 - 07.2022
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Shift Leader

Burger King
07.2007 - 08.2016
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Enforced company policies and regulations with employees.

Education

GED -

Tecnologico De Oaxaca
Oaxaca, Mexico
06.1998

Skills

  • Budget Administration
  • Risk Management
  • Retail Inventory Management
  • Project Management
  • Team Development
  • Customer Service Management
  • Shift Scheduling
  • Supply Ordering
  • POS Systems
  • Operations Management
  • Employee Training
  • Inventory Management
  • Staff Supervision
  • Problem-Solving
  • Team Leadership
  • Bank deposit procedures
  • Goals and performance
  • Employee Scheduling
  • Inventory Control
  • Cash Management
  • Team leadership and coaching
  • Customer Service
  • Store operations

Certification

  • Licensed ServSafe Food Safety Manager Certification

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Store Manager

Rocksters, LLC
07.2022 - 03.2024

Shift Leader

Wendys Restaurant
08.2016 - 07.2022

Shift Leader

Burger King
07.2007 - 08.2016

GED -

Tecnologico De Oaxaca

Similar Profiles

CREATE PROFILE