Irshea Briggs
Murfreesboro,TN
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
14
14
years of professional experience
Work History
Program Support Assistant
Veterans Affairs
Smyrna , TN
01.2021 - Current
- Gathered pertinent information and entered automated systems in a timely manner.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department.
- Received and distributed mail
- Compiled and analyzed data utilizing spreadsheets or other database software.
- Prepare pre-payments, prepares paperwork for General counsel review including death notices.
- Participated in credit and collections activities.
- Have thorough understanding of the various benefit programs and the payment procedures and regulations applicable to each program administered by the Department.
- Examines, certifies and audits vouchers submitted for payment, while assessing compliance with applicable laws, regulations, policies and procedures
- Compromise request that include verification of complete required documents.
- Process veteran waiver request
- Educate patients and family on processes of each account.
- Independently performs reviews for accuracy and consistency of data such as audits, debts, and reimbursement.
- Skilled in completing oral and written presentations that are clear, concise, and logical
- Train team members in methods and techniques of team building and working in teams to accomplish tasks.
- Established repayment plan on VISTA and monitor plans to ensure monthly payments are received.
Timekeeper
Veterans Affairs
Smyrna, TN
01.2021 - Current
- Entered and verified timekeeping data with consistent reviewed, corrections and deletions.
- Reviewed and submitted timecards in a timely manner
- Created day-off schedules and monitored available and used days off for each employee.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Managed payroll for hourly employees.
- Calculated accurate overtime,
- Worked closely with Payroll to make sure accuracy
- Monitored employees timecards closely for errors
- Secured personal and payroll information in compliance with federal regulations.
- Identified, researched and resolved issues with hours worked.
- Protected payroll operations and maintained employee confidence by keeping information private.
- Process time and attendance records for each pay period, at the end of each biweekly cycle in the time and attendance (VATAS system and reconcile with the Defense Finance Accounting Service (DFAS)
- Research and resolve on-line rejects prior to the FSC transmission
- Forward policies, directives, and procedures
- providing input on where and how to obtain information to answer one-of-a-kind and unusual questions
- Ensure proper payment to the employees, its tenants, and the processing of the salary related materials
- I am responsible for auditing and researching transactions received from Human Resources Management Service, for determining the necessity for payroll action
- Research and code changes to employees Master Record, annual and sick leave, military leave, time off award, and FMLA
- Monitor the status and progress of assigned tasks; recommend suggestions
- Validated Timecards
CNA (Restorative Nursing)
Veterans Affairs
Murfreesboro, TN
08.2017 - 10.2020
- Earned reputation for good attendance and hard work.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Worked closely with PT, OT, Speech Therapy and Recreational Therapy
- Lifted, turned, positioned and transported patients to and from beds, chairs, baths and toilets.
- Assisted patients with catheter care as well as bowel and bladder function needs.
- Supported patients with feeding to maintain nourishment.
- Applied braces, splints, bandages and prosthetic appliances.
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Documented patient intake and dietary requirements and assisted with feeding.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Used mobility devices and equipment to transport patients.
- Created agendas and communication materials for team meetings.
- Collaborated with others to discuss new restorative opportunities.
CNA (1B/Hospice)
Veterans Affairs
Murfreesboro, TN
04.2015 - 07.2017
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Administered personal nursing assistance in pre- and post-operative situations.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
- Documented patient intake and dietary requirements and assisted with feeding.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
CNA
Medical Staffing Network/ Veterans Affairs(EAST/8A
Murfreesboro, TN
10.2014 - 09.2015
- Documented patient intake and dietary requirements and assisted with feeding.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Collected specimens, monitored vitals and maximized patient comfort.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
CNA/ Homehealth
Public Partnership
Nashville, TN
03.2014 - 07.2014
- Recognized by management for providing exceptional customer service.
- Performed site evaluations, customer surveys and team audits.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Documented patient intake and dietary requirements and assisted with feeding.
- Documented activities and recorded information in EMR system.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
CNA
Northside Healthcare
Murfreesboro, TN
03.2013 - 03.2014
- Documented patient intake and dietary requirements and assisted with feeding.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Documented activities and recorded information in EMR system.
- Administered personal nursing assistance in pre- and post-operative situations.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Collected specimens, monitored vitals and maximized patient comfort.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
CNA
Lifecare Center of Bruceton
Bruceton, TN
04.2011 - 03.2013
- Earned reputation for good attendance and hard work.
- Documented patient intake and dietary requirements and assisted with feeding.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Documented activities and recorded information in EMR system.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
- Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Retrieved patient files for doctors.
- Work independently, handle scheduling problems based on knowledge of clinic operations, and policy schedules and providers preference
- Schedule appointments, notifies supervisor if clinic area is less than desirable or if patient could not make timeframe
- Ensure that the clinic setup is closely monitored to effectively suppport the needs of the clinic
- Report backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty securing information
Education
High School Diploma -
Mckenzie High School
Mckenzie, TN05.2007
Skills
- Nursing staff leadership
- Nursing support
- Strong problem solver
- Document retrieval
Timeline
Program Support Assistant
Veterans Affairs
01.2021 - Current
Timekeeper
Veterans Affairs
01.2021 - Current
CNA (Restorative Nursing)
Veterans Affairs
08.2017 - 10.2020
CNA (1B/Hospice)
Veterans Affairs
04.2015 - 07.2017
CNA
Medical Staffing Network/ Veterans Affairs(EAST/8A
10.2014 - 09.2015
CNA/ Homehealth
Public Partnership
03.2014 - 07.2014
CNA
Northside Healthcare
03.2013 - 03.2014
CNA
Lifecare Center of Bruceton
04.2011 - 03.2013
High School Diploma -
Mckenzie High School