Jessica Hamrick

Computer proficient in the Microsoft Word, Microsoft Power Point, Excel, VIS, DPRIS, and VBMS, and Veterans Enrollment System

Ability to type 40 words per minute

Excellent in using medical terminology in both spoken and written communication

Quick learner and excellent at problem solving

Proficient at streamlining processes

Ability to work under pressure and successfully complete tasks even in stressful environments

Great interpersonal and communication skills with the ability to work as part of a team or independently

Provide excellent customer service and treat everyone with integrity and professionalism

Strong leadership skills and professional relationship building skills

Effective in communicating orally and in writing, with people of diverse backgrounds

Effective in organizing work while adhering to established timeframes and reassessing priorities as needed

Professionally operate basic office and educational equipment

Lean Healthcare Yellow Belt Trained

Ability to use independent technical judgment to analyze, evaluate and resolve problems

Actively listens to customers and pays close attention to the details of the customer’s needs and concerns

Remain flexible and enthusiastic while helping an applicant navigate the VA healthcare system

Knowledge of quality control and assurance procedures and principles of performance improvement

Ability to function effectively between competing priorities

Promptly answer phone calls and make every effort to provide callers with a one-call resolution

Provide administrative guidance and support to a constantly changing professional staff, directs and accomplishes a wide range of procedures and serves as a liaison with other staff and the public as it relates to establishing entitlement to care

Provide advice, problem resolution and administrative support for eligibility issues related to VHA