Rebecca L Stigler
Kansas City,USA
Summary
Rebecca L Stigler is an accomplished professional with a background in program support and electronic information management, well as experience in medical and dental health plan operations. She possesses exceptional leadership skills, emphasizing coaching, mentoring, recruiting, peer support, project management, business process and reconstructive analytics, records management logistics, and software implementation.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Program Support Assistant
Kansas City VA Medical Center
09.2023 - Current
- Coordinate and implement comprehensive outreach initiative to facilitate the delivery of services to caregiver and th their Veterans at their respective locations. Servies as the first point of contact and subject matter expert regarding questions about the program, coordination of referrals, building community partnership, caregiver utilization, data reporting, and any other administrative support task required to support the program at the facility level.
- Provides resources and referrals to Veteran and caregivers, who are seeking caregiver support services, regarding program services, concerns, appeals of decisions and ratings.
- Monitors and evaluate caregiver activities , trainings, assessments, and enrollment processes and makes recommendations for improvements for the Caregiver Support Programs. Access various databases such as CARMA, Palantir, VSSC, V-Signals to obtain, review, filter information, analyze, summarize can provide reports. Assist in planing, review and reporting of data/statistical results of program/project studies. Create and maintain excel spread sheets for data reporting needs of the program
- Collaborates with internal and external organizations to assist with providing education and consultation to community partners and stakeholders
- Monitors and reviews tracking information for caregivers and Veterans who utilize community and VA referrals and resources
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events
- Performed clerical organization, answered phones and filed documentation for program manager
- Prepares, creates, files, scan and upload documents into CARMA and files documents
- Serves as timekeeper, inputting, tour of duty, hours worked, premium pay, annual leave, sick leave and validating at the end of the pay period
File Supervisor, HIMS Scanning Department
VA Medical Center, Kansas City
08.2020 - 08.2023
- Provides leadership, plan, organizes, administers, and directs subordinates on how work will be accomplished daily. Thoroughly research and address problems identified and keeps management informed of operations, activities, and issues. Assign staff work schedules and approve time and leave.
- Meet with the team in Morning Huddles discussing current inventory/backlog and timelines to achieve department goals
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Plan and assign work to subordinates based on priorities, selective consideration on the difficulty of the work and the capability of the employees. Monitors the subordinates’ functions to assure that the Health Information Management Systems (HIMS) division consistently meets the medical center demands in providing medical scanning services and medical records to users in a timely manner.
- Assists in the required auditing processes for scanning/uploading documents uploaded to the Computerized Patient Records System
- Provide monthly/quarterly one-on-ones to discuss performance and quality metrics. Support staff with professional and personal goals by providing coaching, mentoring, and sharing educational opportunities. Develop, distribute, and provide feedback staff performance appraisals in a timely manner and according to policy
- Develop, distribute, and provide feedback staff performance appraisals in a timely manner and according to policy. Gave praise/recognition to staff that met and exceeded expectations. Provided document that supported the need for bonus. Staff that are not meeting performance metrics provide additional one-on-one training, and performance improvement plans so that they have tools to be successful.
- Identify areas of improvement and conduct weekly Continued Process Improvement Meeting
- Provides support and guidance with the team to discuss All Employee Survey (AES) results. Support bi-weekly team meetings to establish and develop plans that provide measurable and attainable results
- Provides technical and management guidance to support service resources to computers, software, hardware, and scanning machines
- Monitors vendor contract of scanning clerks ensuring that vendor contracts are compliant, approving invoices and maintain administration records, performance agreements and compliance reports.
- Conduct monthly staff meetings on updates, and addressing needs/concerns of the team
- Prepare daily, productivity, backlog and Key Performance Reports and submit to the Executive Leadership Team on a daily/weekly and quarterly basis
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Prepare and update policies and procedure manuals pertaining to processing and handling of Administrative, VA and Non-VA medical records
- Reports weekly stats and department concerns to the Assistant Chief and the Chief of HIMS.
- Provide oversight over budgets, contracts and provide support with the reconcilement's of reports to ensure that they are within regulatory requirements and policies
- Collaborates with Human Resources with recruitment efforts for all department vacancies and reviews/participates in the selection process. Ensure that all open positions are announced, resumes are reviewed, scored, references checked and filled expediently and within the requirements of EEO regulations.
- Investigate, call Veterans, and prepares written Report of Contact on investigative findings for Joint Patient Safety Report for Patient Advocacy Tracking System ensuring that reports are accurate, understandable, and completed within VA policies and guidelines prior to submitting them to the Executive Leadership Team
- Provide sound, technical guidance to the professional and medical center staff about major program, legal, or procedural changes related to health information management.
- Partnered with doctor’s and staff in Radiation/Oncology, Primary Care Clinics, and Veterans Community Care Department’s with regards to proper indexing guidelines for uploading patient’s records. Created identifiers in patients’ charts, so that records can easily upload to the patients correct progress note and/or consult visit
- Establish and keep unit procedures relative to record retrieval, tracking, scanning/importing, purging and retirement of records according to national and local policies. Revise procedures to improve health information management services to evaluate, modify, and or adapt new methods to meet regulatory requirements
- Partnered with Internal Stakeholders, Clinics, and providers on process to make records easily identifiable by changing indexing requirement so that the records are quickly accessible
- Collaboration with clinics and external vendors in achieving the overall goals of the facility and enhances the overall improvement of the VHA health care delivery system, and/or relationships that benefit the Veteran.
Business Process & Re-constructive Analyst
Government Employees Health Association (GEHA)
06.2018 - 02.2019
- Analyzed organization business processes holistically as it impacts operations using Lean Six Sigma methodology approach to support the administration of Health Insurance Claims Benefits at large.
- Collaborated with Internal Stakeholders to document, review and quantify current state business processes to design future state. By developing these lean processes created measurable improvements resulting in the simplification of efficient and effective business processes, reducing variation, and decreased cost while improving overall productivity.
- Created SOP’s, guidelines, directives for the business process repository.
- November 1988 – February 2019
Manager, Internal Operations
Government Employees Health Association (GEHA)
05.2011 - 06.2018
- Direct report to the Vice President of Business Operations Services, providing department updates on business processes, turn-around-time, quality metrics, staffing recruitment, staffing concerns/issues, software project updates, vendors management, provided written and oral reports and statistical reviews.
- As a Business Project owner, I reported to the President of the GEHA providing both verbal and written reports regarding updates on two software project implementations. Reporting issues, project performance, timelines and budgets
- Human Capital Management skills, with recruiting, personnel actions, performance, and position management, creating job descriptions
- Managed five concurrent multi-level departments with over100 employees ranging from entry level to supervisory level (3 direct reports), by overseeing budgets, managing vendor contracted accounts in software and hardware equipment, and coordinating employee work schedules to meet the mission of GEHA to provide top-level healthcare to federal employees
- Managed the multi-level departments’ annual budgets ranging from $500K to $3M and meeting budget goals
- Provided leadership, guidance, mentoring and coaching across multiple level teams throughout the operations division, which consist of transportation logistics and mail processing, data processing, healthcare provider data management, and data imaging
- Increased and improved operational efficiencies utilizing cost cutting measurement by working with vendors to reduce mail and operational cost by 20 percent while simultaneously reducing employee head count by 3 percent
- Supervised GEHA Medicare Review Specialists in the processing of medical insurance claims are quality reviewed and submitted for Medicare payments to avoid sending duplicate claim payments
- Notified medical staff/providers via mail that U.S. Center for Medicare and Medicaid Services have processed payment
- Marketing & Customer Service Representative met with Federal Employees/customer during Federal Insurance Open Season events explaining claim benefits and coordination of benefits between insurance plans and Medicare benefits. Conducted speaking engagements presenting company benefit to 100 hundreds of audiences. Presented marketing brochures and pamphlets to audiences, answered questions pertaining to member claims via in person and over the telephone
- Managed and motivated employees to be productive and engaged in work.
- Managed outsourced postal and equipment vendor accounts, processed records management procurement requests, renegotiated contracts, secured bids for contracts, and approved purchases
- Assisted executive leaders in decision making process regarding developmental needs within the organization by preparing and analyzing daily reports, making recommendations for improvement
- Fleet and logistics management of company vehicle, monitoring mileage, scheduling maintenance of vehicles vendors, paying vendors after repair completion and recouping repair expenses. Processing accident case files, reviewing cost estimates from vendors and determining cost is effective. Obtained accident report to investigate any negligence. Assured staff attended continued safety awareness training.
- Monitored multiple projects simultaneously for on-time delivery of digital footprints, bank check automation and outsourcing vendor
- Provided project business support to the Health and Dental Claims, Health Provider Relations/Member, Customer Service, Accounting, and IT divisions on initiatives to enhance the member’s experience
- Collaborated with business managers to evaluate project scopes and define milestones and deadlines
- Executed on-time project management of complex issues for senior leadership
- Achieved and surpassed production targets through effective staff management, task allocations, and materials coordination
- Project business lead promoted multiple digital software system programs transferring health insurance claims data from paper documents via Optical Character Recognition to an 837 digital footprint while improving efficiencies in productivity, and quality resulting in enhancing member’s experience
- Streamlined operational efficiencies to ensure adequate turn-around time using (Formworks, Entrendex, Imaging Software Systems)
- Created policies and procedures for the storage of paper and digital files
- Accomplished multiple tasks within established timeframes.
- Committee Member on the IT Department’s Intelligent Mail Bar Code Project, which brought awareness to GEHA executives of new 2010-2011 U.S. Postal Service regulations
- Conducted a workshop titled How Do You Spell Success in These Economic Times at the 2010 National Postal Forum in Nashville, TN
- Marketing Representative of insurance plans for over 20 years. Assisted with the preparation of marketing flyers, books, and material to present at Federal Agencies events. Traveled to federal agencies throughout the U.S. promoting, speaking, and answering questions regarding insurance plans coverage, coordination of benefits and claims inquiries. Performed speaking engagement to deliver speeches and presentation of health plan benefits to retired federal employees at the National Association of Retired Federal Employees (NARFE) Conventions
- Corporate Work-study Coordinator, mentor, and coach to more than one hundred high school students preparing them for the business environment
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
Certificate - Java Programming
University of Central Missouri
Lee’s Summit, MO01.2019
Business Management
Metropolitan Community College-Kansas City
Kansas City, MOundefined
Houston Community College
Houston, TXSkills
- Java Developer
- SharePoint, MS Office, Outlook, Excel, Power Point
- Data Management, Health Insurance Claims Processing & Imaging Operation Systems: Macess, Claimfacts, Formworks, Entrendex, Imax, Facets, CPRS, VistA Imaging Data Capture & Display Operating System, Caregiver Record Management Application (CARMA), Veterans Benefits Managements System (VBMS), Vista Gui Scheduling Grid, Palantir System, V-Signal,
Certification
- Java Developer (2019)
- Scrum Essentials, Lean Six Sigma Yellow Belt (VA) Executive Mail Center Manager (EMCM)
- Leadership Training: GEHA Management & Leadership Skills Certificate, Technology Innovations, Safety and Security, Harassment Free Workplace, Coaching, Certificate of Influence, Blanchard’s & Zenger Miller Frontline Leadership Training
- Lean Six Sigma Yellow-Belt 2023
Affiliations
- Greater Kansas City Postal Customer Council – Executive Board Member 2005 – 2019
- National Postal Customer Council Advisory Committee sub-committee 2008-2010
Timeline
Program Support Assistant
Kansas City VA Medical Center
09.2023 - Current
File Supervisor, HIMS Scanning Department
VA Medical Center, Kansas City
08.2020 - 08.2023
Business Process & Re-constructive Analyst
Government Employees Health Association (GEHA)
06.2018 - 02.2019
Manager, Internal Operations
Government Employees Health Association (GEHA)
05.2011 - 06.2018
Certificate - Java Programming
University of Central Missouri
Business Management
Metropolitan Community College-Kansas City
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Houston Community College
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