Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Irvence St Jean

Pembroke Pines

Summary

Organized and detail-oriented professional dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Casualty Claims Adjuster

Progressive Casualty Insurance
10.2015 - Current
  • Analyzed new files to assess current status of injury claim and formulate plan of action
  • Facilitated dialogue with claimants and attorneys to clarify treatment status.
  • Instructed claims team on best practices for managing and evaluating injury claims.
  • Arranged injury settlement agreements to address and resolve disputes

Branch Manager

Enterprise Holdings
06.2011 - 10.2015
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Guided team of 10-15 direct reports responsible for managing over 25 employees
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
  • Trained and guided team members to maintain high productivity and performance metrics
  • Evaluated employees' strengths and assigned tasks based upon experience and training

Sales Account Manager

Miami Herald Media Company
02.2005 - 06.2011
  • Hired and motivated 8-10-member team achieving over $150,000 in sales per year
  • Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues
  • Liaised between customers and sales teams to deliver successful solutions according to customer needs
  • Negotiated details of contracts and payments and prepared sales contracts and order forms

Education

Bachelor of Science - Business Management

Johnson & Wales University - North Miami
Miami, FL

MBA - Organizational Leadership

University of Phoenix
Miami, FL
08-2016

Skills

  • Investigation management
  • Customer service and support
  • Managing risk
  • Complex problem-solver
  • Building strong relationships
  • Natural leader
  • Self-motivated
  • Negotiation proficiency

Certification

Florida Claims Adjustors License

Timeline

Casualty Claims Adjuster

Progressive Casualty Insurance
10.2015 - Current

Branch Manager

Enterprise Holdings
06.2011 - 10.2015

Sales Account Manager

Miami Herald Media Company
02.2005 - 06.2011

MBA - Organizational Leadership

University of Phoenix

Bachelor of Science - Business Management

Johnson & Wales University - North Miami
Irvence St Jean