Organized and detail-oriented professional dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Casualty Claims Adjuster
Progressive Casualty Insurance
10.2015 - Current
Analyzed new files to assess current status of injury claim and formulate plan of action
Facilitated dialogue with claimants and attorneys to clarify treatment status.
Instructed claims team on best practices for managing and evaluating injury claims.
Arranged injury settlement agreements to address and resolve disputes
Branch Manager
Enterprise Holdings
06.2011 - 10.2015
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
Guided team of 10-15 direct reports responsible for managing over 25 employees
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
Trained and guided team members to maintain high productivity and performance metrics
Evaluated employees' strengths and assigned tasks based upon experience and training
Sales Account Manager
Miami Herald Media Company
02.2005 - 06.2011
Hired and motivated 8-10-member team achieving over $150,000 in sales per year
Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues
Liaised between customers and sales teams to deliver successful solutions according to customer needs
Negotiated details of contracts and payments and prepared sales contracts and order forms