IRVIN CHAU
San Jose,California
Summary
Results-driven Senior Sales Development Representative known for productivity and efficient task completion. Possess specialized skills in lead generation, CRM software proficiency, and strategic sales planning. Excel in communication, problem-solving, and adaptability, ensuring success in fast-paced sales environments. Ready to leverage abilities to contribute to team goals and drive revenue growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Founding Senior Sales Development Rep
Observa.ai
Fremont, CA
02.2024 - 05.2025
- Test and refined outbound cadences, scripts, and email templates.
- Implemented new GTM strategies and onboarded new sales tools (i.e Nooks, Salesforce, and other various marketing tools).
- Define and document repeatable outreach processes for future SDRs.
- Help iterate on product positioning and the value proposition based on real conversations.
- Attained 172% of Q3 Quota.
Senior Sales Development Rep III
Sumo Logic
Redwood City, CA
12.2022 - 07.2023
- Trained and mentored sales personnel to apply best practices and techniques.
- Produce and qualify inbound and outbound leads to create value-added prospect interest.
- Developed effective, repeatable communication strategies with both practitioners and executive buyers, anticipating objections.
- Collaborated with sales enablement for new sales methodologies.
- Application observability Sumo Logic certification
Senior Sales Development Rep/Inside Sales Rep
Gong
San Francisco, Bay Area, CA
02.2021 - 08.2022
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Won new business by articulating full value of company's capabilities to prospects.
- Used CRM software to maintain detailed contact logs and account records.
Sales Development Representative
Druva
Sunnyvale, CA
10.2019 - 01.2020
- Exceeded established sales goals of 113% and generated over $750,000 Pipeline.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Exceeded sales goals by 113%(Q3) to increase revenue and facilitate selling of Druva
- Networked at events and by phone to expand business profits and revenues.
- Prospected potential customers per week through salesforce and maintained solid 58% conversion rate.
Sales Development Representative
Zingbox
Mountain View, CA
09.2018 - 09.2019
- Attained top SDR with 170% of Quota for FY 2019, and tracking 100% of Quota FY 2020.
- Generated New outbound/inbound leads using Salesforce, Discover Org, Linked in Sales Navigator, and Salesloft.
- Built out weekly sales cadence using CRM's Salesforce / Zendesk.
- Successfully assisted Regional Managers and Account Executives in managing complete sales cycle from meeting to close.
- Top SDR for Months December, February, March FY2019
Product Enablement Support
Envision Inc
Fremont, CA
10.2017 - 09.2018
- Engaged with customers with pre-sales questions, and assisted the sales team with purchasing data.
- Resolute Support tickets and emails through Salesforce, while creating more efficient processes.
- Assisted the marketing team with discovering different sales tactics for the AGON gaming brand.
Customer Success Associate
Dudamobile
Palo Alto, CA
12.2016 - 06.2017
- Provide detailed support on company's platform (Saas) through email, chat, tickets, and phone
- Investigated any reported malfunctions, bugs, or errors that impacted user experience.
- Gathered customer feedback and provided suggestions for improving products and services.
- Maintained up-to-date knowledge of products and services offered by the organization.
Technical Support Representative
Corsair Memory Inc
Fremont, CA
04.2015 - 12.2016
- Assisted prospective customers with presales via Live Chat while collaborating with Newegg online sales.
- Created weekly Excel visual reports for technical inquiries in order to improve marketing and sales metrics.
- Answered customer's pre-sales questions and product recommendations while achieving highest phone handling assistance volume over an 8-week time period.
- Resolved end users with customer inquiries while supporting technical issues with hardware, and or software via phones, chat and support tickets.
System Designer
Magnolia
Santa Clara, CA
12.2014 - 04.2015
- Upsold and closed customer sales by driving product benefits around client needs and increased store revenue.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
Event Sales Representative
Jawbone
Bay Area, CA
08.2010 - 12.2014
- Received training and certification from Jawbone to represent brand, explain technical functions of wearable devices and guide product selection by customers.
- Coordinated trade shows and created marketing collateral to reach greater potential customers.
Education
Business Administration -
San Jose State University
Skills
- Over 5 years of customer facing sales and support
- Competencies in many CRM's Programs
- End to end sales cycle management
- Proficient in many different sales tools
- Outbound/ White Spaces / Cold Calling / Startups
- Cloud Infrastructure and Cybersecurity
- Expertise in oral and written communication
- Enterprise sales tribal Knowledge
- GTM strategy implementation
- Pipeline management
- Objection handling
- Cold calling
- Social selling
Certification
Jason Bay Outbounding Certified
References
References available upon request.
Timeline
Founding Senior Sales Development Rep
Observa.ai
02.2024 - 05.2025
Senior Sales Development Rep III
Sumo Logic
12.2022 - 07.2023
Senior Sales Development Rep/Inside Sales Rep
Gong
02.2021 - 08.2022
Sales Development Representative
Druva
10.2019 - 01.2020
Sales Development Representative
Zingbox
09.2018 - 09.2019
Product Enablement Support
Envision Inc
10.2017 - 09.2018
Customer Success Associate
Dudamobile
12.2016 - 06.2017
Technical Support Representative
Corsair Memory Inc
04.2015 - 12.2016
System Designer
Magnolia
12.2014 - 04.2015
Event Sales Representative
Jawbone
08.2010 - 12.2014
Business Administration -
San Jose State University
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