Natalie Nunez
Henderson,NV
Summary
Authorized to work in the US for any employer
Overview
12
12
years of professional experience
Work History
Manager of Business Development and Sales
Sephora
Henderson, NV
10.2019 - Current
- Increased client loyalty program enrollment by 40% by implementing a universal template for our clients and team to apply
- Utilized heat maps to create strategic plans during non peak hours to increase productivity and sales (averaging at a productivity increase of 10-15% each week)
- Curated relationships with 40+ vendors to execute events that drove traffic and increased sales by over 10%
- Created daily plans, schedules, and projects utilizing Microsoft excel, Microsoft PowerPoint, and Google docs
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Increased sales on average 7% through effectively training employees, closely monitoring regional and local markets, and managing inventories.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
Supervisor/Key Holder
Lush Handmade Cosmetics
01.2015 - 10.2019
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Used weekly financial data to analyze company growth and optimize operational strategies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
Social Media Head
Lush Cosmetics
Santa Barbara , CA
01.2015 - 10.2019
- Increased following by 300+ followers
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Analyzed and reported social media and online marketing campaign results.
- Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
- Revamped company website, increasing daily visitation from 50 to 100+ per month.
Education
Bachelor's - Communication
Arizona State University - Arizona State University
Associates degree - Liberal Arts, Communication
Santa Barbara City College
2017
Associate's degree - Business Marketing
Santa Barbara City College
2017
Skills
- Retail Sales
- Inventory Control
- Marketing
- Social Media Management
- Customer support
- Customer service
- Microsoft Office
- Leadership
- Time Management
- Microsoft Excel
- Marketing (2 years)
- Sales
- Communication Skills
- Microsoft Word
- Microsoft Excel (5 years)
- Microsoft Powerpoint
- Google Docs (5 years)
- Training & development (5 years)
- Sales administration (6 years)
- Administrative experience
- Social media marketing
- Succession planning
- Typing
Personal Information
Licensed Cosmetologist
Assessments
Customer Focus & Orientation — Expert
July 2019
Responding to customer situations with sensitivity.
Full results: Expert
Customer Focus & Orientation — Expert
August 2019
Responding to customer situations with sensitivity.
Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Timeline
Manager of Business Development and Sales
Sephora
10.2019 - Current
Social Media Head
Lush Cosmetics
01.2015 - 10.2019
Supervisor/Key Holder
Lush Handmade Cosmetics
01.2015 - 10.2019
Bachelor's - Communication
Arizona State University - Arizona State University
Associates degree - Liberal Arts, Communication
Santa Barbara City College
Associate's degree - Business Marketing
Santa Barbara City College