Summary
Overview
Work History
Skills
Timeline
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Irvin Gaitan-Bonilla

Conroe,Texas

Summary

Qualified Technician with many years of industry experience. Demonstrated success in streamlining processes and boosting efficiency by leveraging strong design and problem-solving abilities. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Worked 8 years with Datawatch systems in Washington DC, and Maryland as lead technician and service technician, in 2016 I decided to transferred to Houston Texas as a new lead technician under Dan Sanderof, and help Datawatch to grow in the Texas market, back at the time in 2016 there was only 1 technician, with me would be 2. The rest has been history, the company has grown from 145 buildings, to more than one thousand buildings providing access control all over Houston areas, Dallas, Austin and San Antonio TX

Overview

15
15
years of professional experience

Work History

Lead Technician & Service Technician

Datawatch Systems
Houston, TX
10.2008 - Current
  • Had worked multiple construction jobs with Datawatch systems in the washington DC and maryland areas and now Houston TX.
  • Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
  • Managed multiple projects simultaneously while meeting deadlines.
  • Managed quality control and maintained high level of customer satisfaction.
  • Tested components, assemblies and systems to diagnose problems.
  • Conducted system maintenance, including troubleshooting, repairs, upgrades, and installations.
  • Installed and maintained control systems and other technical components to complete equipment installations.
  • Experience installing, repairing d150 panels and E400 panels.
  • Experience installing troubleshooting fire dialers vista 32 ip -vista 21-vista 50
  • Installing and programming security cameras, such as Panasonic-axis advidia Etc.
  • Experience installing mag locks - electric strikes for the past 8 years
  • Experience in making pipes /conduit in parking garages related to readers and mag lock door work that required pipe/conduit to secure wires and been exposed.
  • Provided technical support to customers-engineers, building management - technicians on duty over the phone and in person.
  • Traveled to other US states as DW lead technician , to help other lead technicians to completed and get the work done on time.
  • experience with elevator systems, installing and providing service to card readers inside elevators and to our datawatch panels controlling floor selection.
  • Responded quickly to emergency calls from clients needing immediate assistance.

Skills

  • Testing and repair
  • System Installation
  • System Troubleshooting
  • Customer Service
  • Maintenance and repairs
  • Project Management
  • Teamwork and Collaboration
  • Lock Repair
  • Lock Installation
  • Leadership

Timeline

Lead Technician & Service Technician

Datawatch Systems
10.2008 - Current
Irvin Gaitan-Bonilla