Irving Aquino
McAllen,TX
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Assurance America
McAllen, TX
10.2023 - 03.2024
- Provided technical support for troubleshooting software applications used by customers.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative
TTEC
Mcallen, TX
07.2021 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Store Protection Specialist
Ross Dress for Less
Edinburg, TX
05.2021 - 06.2021
- Performed regular patrols of the store premises to ensure safety of customers and staff members.
- Provided training on loss prevention procedures to new employees.
- Conducted daily inspections of security systems such as cameras and alarms.
Receptionist
Loera’s fresh produce
Hidalgo, TX
08.2016 - 12.2019
- Coordinated with vendors for repairs and maintenance of office equipment.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Tracked inventory levels and adjusted inventory records accordingly after physical count was completed.
Education
High School Diploma -
McAllen Memorial High School
McAllen 05-2017
Skills
- Certified Microsoft office specialist
- Multitasking and prioritization
- Conflict resolution
- Money handling
- Theft prevention
- Customer service
Languages
Spanish
Professional
Timeline
Customer Service Specialist
Assurance America
10.2023 - 03.2024
Customer Service Representative
TTEC
07.2021 - 09.2023
Store Protection Specialist
Ross Dress for Less
05.2021 - 06.2021
Receptionist
Loera’s fresh produce
08.2016 - 12.2019
High School Diploma -
McAllen Memorial High School
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