Irving A. Santiago Robles
Tampa
Summary
Dynamic professional seeking opportunities in a collaborative environment to enhance and diversify skills. Recognized for a strong sense of responsibility and flexibility, combined with exceptional interpersonal abilities that facilitate effective communication and problem resolution. Proven experience in multitasking and thriving under pressure, adept at managing customer interactions with a focus on prompt issue resolution. Committed to building lasting customer relationships through empathy and effective communication, consistently achieving high levels of satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Endurance
Tampa, FL
04.2024 - Current
- Resolved customer inquiries efficiently through multiple communication channels.
- Collaborated with team members to enhance overall service quality and customer satisfaction.
- Managed order processing, ensuring accuracy and timely delivery of products.
- Trained new staff on company policies, procedures, and customer service best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Bilingual Senior Sales Advisor
Protect My Car
St Petersburg, FL
05.2022 - 04.2024
- Mentored junior sales advisors, enhancing team performance and customer engagement strategies.
- Developed tailored sales presentations, improving client retention and satisfaction rates.
- Streamlined sales processes through effective use of CRM tools, boosting operational efficiency.
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
Sales Representative
Cricket Wireless
Tampa, FL
02.2022 - 05.2022
- Developed and maintained relationships with customers to enhance loyalty and retention.
- Conducted product demonstrations to educate customers on features and benefits.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
- Led initiatives to streamline sales processes, increasing overall operational efficiency.
Product Tester
IEC Electronics
Newark, NY
11.2020 - 03.2021
- Conducted thorough testing of electronic products to ensure quality and functionality.
- Utilized automated testing tools to streamline testing processes and enhance accuracy.
- Developed and maintained detailed documentation of test procedures and results.
- Analyzed test data to provide insights for product development and enhancements.
Education
Bachelor - Interior Design
SISTEMA UNIVERSITARIO ANA G. MENDEZ
GURABO, PRHigh school diploma - undefined
ESCUELA VOCACIONAL MANUEL MEDIAVILLA NEGRÓN
HUMACAO, PRSkills
- Bilingual
- Leadership
- Computer proficiency
- Call center experience
- Payment processing
- Critical thinking
- Customer relations
- Problem resolution
- Active listening
Timeline
Customer Service Representative
Endurance
04.2024 - Current
Bilingual Senior Sales Advisor
Protect My Car
05.2022 - 04.2024
Sales Representative
Cricket Wireless
02.2022 - 05.2022
Product Tester
IEC Electronics
11.2020 - 03.2021
High school diploma - undefined
ESCUELA VOCACIONAL MANUEL MEDIAVILLA NEGRÓN
Bachelor - Interior Design
SISTEMA UNIVERSITARIO ANA G. MENDEZ