Irving Ramirez
Austin
Summary
Forward-thinking leader skilled at facilitating growth aligned with 5-5-10 goals. Successful in matching employees with various roles for maximum performance. Proactive and hardworking individual focused on continuous operational and personal growth.
Overview
6
6
years of professional experience
Work History
Operations Supervisor
Aptive Environmental
01.2023 - Current
- Responsible for creating a positive work environment for our service professionals and creating daily buy-in to achieve goals
- Increase customer retention by coaching service professionals in and off the field, create performance management plans, perform service inspections visits, and post daily reports for technicians to understand their metrics.
- Assist operations manager in all aspects of P&L and building business reviews.
- Achieved a level 5 center with over 10.5 million in revenue for the year of 2023.
- Helped develop leaders outside my region by providing mentorship to a re-service committee. During mentorship region reservice rate decreased by 5.99%.
- Currently leading my regions mentorship program for all operations supervisors to help them grow and develop in their roles.
Area Manager
Aptive Environmental
01.2021 - 01.2023
- Ran a team of 15+ employees and minimized employee turnover through effective field training
- Resolved customer complaints requiring management level escalation
- Promoted positive customer service by promptly resolving conflicts
- Oversaw daily business operations by communicating with my regional manager and turning in weekly assessments of my service center.
Field Operations Manager
Aptive Environmental
01.2020 - 01.2022
- Motivated teams by promoting a healthy work environment and rewarding excellence
- Conducted daily service inspections, recorded service videos for later review with employee, documented fleet maintenance and created maintenance plans, and provided equipment repair when needed
- Delegated work to lead technician.
Service Manager
Aptive Environmental
11.2017 - 01.2020
- Went out daily to visit my team in the field and train
- Hired and trained new technicians in field with equipment and product knowledge
- Visited customers to find more solutions for their pest needs
- Held regular 1 on 1 sit downs with technicians and set goals together
- Planned and let team meetings 2 time per week.
Education
Computer Technology -
Southwest Institute of Technology
Austin, TX05.2016
Skills
- Communication skills
- Time management
- Bilingual
- Leadership
- Relationship Management
- Team Building
- P&L reporting and monitoring
- Customer Relations
- Performance Monitoring
- Employee Development
Timeline
Operations Supervisor
Aptive Environmental
01.2023 - Current
Area Manager
Aptive Environmental
01.2021 - 01.2023
Field Operations Manager
Aptive Environmental
01.2020 - 01.2022
Service Manager
Aptive Environmental
11.2017 - 01.2020
Computer Technology -
Southwest Institute of Technology
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