Irving Rivera
Marana,AZ
Summary
Results-driven professional with extensive experience in retail management. Skilled in critical thinking and relationship building, successfully leading teams to optimize operations and achieve measurable outcomes in customer satisfaction and sales performance.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Affordable Sales & Rentals
Tucson, AZ
06.2020 - Current
- Led daily operations to ensure efficient store functionality and optimal customer service.
- Trained and mentored staff, fostering a collaborative team environment and enhancing productivity.
- Implemented inventory management systems to streamline stock control and reduce shrinkage.
- Developed promotional strategies that increased customer engagement and sales performance.
- Accounts-responsible for delinquent account management,
Claims Representative
GEICO, Government Employees Insurance
Tucson, AZ
11.2019 - 06.2020
- Managed claims processing for auto insurance policies.
- Reviewed documentation to ensure compliance with company policies and state regulations.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to streamline claims workflows and enhance efficiency.
- Issued payments to policy holders and third parties
Store Manager
Affordable Sales & Rentals
Tucson, AZ
07.2018 - 11.2019
- Oversaw daily store operations, ensuring efficient workflow and high standards of customer service.
- Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
- Developed and implemented inventory management strategies, reducing stock discrepancies.
- Analyzed sales data to identify trends and optimize product placement for increased visibility.
Delivery Driver
Affordable Sales & Rentals
Tucson, AZ
07.2015 - 10.2016
- Operated delivery vehicle to ensure timely and accurate deliveries.
- Managed route planning to optimize fuel efficiency and reduce delivery times.
- Conducted pre-trip inspections to maintain vehicle safety compliance.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Was quickly promoted to Accounts Manager
Cook
Pizzapollis
Nogales, AZ
10.2013 - 07.2015
- Prepared and cooked diverse menu items according to established recipes and standards.
- Maintained clean and organized kitchen workspace, ensuring compliance with food safety regulations.
- Trained new kitchen staff on food preparation techniques and kitchen equipment usage.
- Collaborated with team members to streamline meal service during peak hours, enhancing efficiency.
Education
No Degree - International Trade
Unidep
MexicoHigh School Diploma -
Ironwood Ridge High School
Oro Valley, Az05-2010
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Self motivated
- Critical thinking
- Relationship building
- Competitive
- Time management
- Teamwork
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Affordable Sales & Rentals
06.2020 - Current
Claims Representative
GEICO, Government Employees Insurance
11.2019 - 06.2020
Store Manager
Affordable Sales & Rentals
07.2018 - 11.2019
Delivery Driver
Affordable Sales & Rentals
07.2015 - 10.2016
Cook
Pizzapollis
10.2013 - 07.2015
No Degree - International Trade
Unidep
High School Diploma -
Ironwood Ridge High School