Irvington Thompson
Woburn,MA
Summary
Accomplished professional with a proven track record in customer relations and network administration, notably at Amazon. Expert in leveraging superior customer service and cloud computing knowledge to enhance operational efficiency and satisfaction. Skilled in surveillance and patrol operations, demonstrating a strong work ethic and detail-oriented approach to security and delivery tasks. Fluent in Haitian Creole and French.
Overview
12
12
years of professional experience
Work History
Transport Driver
Uber
09.2016 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained high customer satisfaction by working quickly and accurately.
- Maintained a clean driving record, adhering to all traffic laws and safety regulations.
- Utilized GPS and other navigation systems to minimize delays with well-planned routes.
Delivery Driver
Amazon
01.2013 - 09.2016
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Completed on-time deliveries by choosing best and most efficient routes.
Security Officer
US Security & Associates
01.2012 - 01.2014
- Conducted regular patrols of key areas to spot and control security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Education
Bachelor of Science - Diagnostic Medical Sonography
Regis College
Weston, MA05.2019
High School Diploma -
Somerville High School
Somerville, MA06.2012
Skills
- Customer Relations
- Inspections
- Report Writing
- Work ethic
- Incident Reporting
- Detail Oriented
- Superior customer service
- Surveillance
- Patrol operations
- Security Screenings
- Fluent in Haitian creole, French
- Cloud computing knowledge
- Network Administration
Timeline
Transport Driver
Uber
09.2016 - Current
Delivery Driver
Amazon
01.2013 - 09.2016
Security Officer
US Security & Associates
01.2012 - 01.2014
Bachelor of Science - Diagnostic Medical Sonography
Regis College
High School Diploma -
Somerville High School
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