Iryna Menabde
Garfield,NJ
Summary
Dynamic team leader with a proven track record at Paris Baguette, excelling in customer-centric communication and employee training. Achieved a 15% increase in average check value through effective upselling and rapport building. Skilled in cash handling and inventory management, fostering a positive environment that drives sales and enhances customer satisfaction.
Overview
2
2
years of professional experience
Work History
Team lead Sales associate/Barista
Paris Baguette
Hoboken, USA
06.2024 - Current
- Led a front-of-house team of 10 baristas and sales associates, coordinating shifts and delegating tasks to ensure smooth service during peak and off-peak hours.
- Trained and mentored 12 new hires in coffee preparation techniques, point-of-sale operations, and customer service standards.
- Drove sales growth by upselling seasonal drinks alongside pastry selections.
- Managed daily opening and closing procedures, including cash reconciliation of $6000+ in sales, banking deposits, and end-of-day reporting with 100% accuracy.
- Monitored inventory levels of all FOH items.
- Conducted regular sanitation audits and enforced health code compliance, achieving zero violations during all inspections.
Hostess/Server/Barista
Cafe Bubamara
Clifton, USA
10.2023 - 03.2024
- Cultivated strong customer relationships by greeting guests warmly, actively listening to preferences, and recommending menu items—consistently increasing add-on sales through personalized suggestions.
- Demonstrated persuasive communication skills by upselling daily specials and premium beverages, achieving a 15% increase in average check value.
- Managed multiple tables and prioritized tasks under high-pressure service periods, ensuring timely order delivery and maximizing table turnover during peak hours.
- Leveraged attentive listening and problem-solving abilities to resolve guest concerns on the spot, enhancing over all satisfaction and driving repeat business.
Education
B.A. - Psychology
Kharkiv Polytechnic Institute (NTU “KhPI”)
Kharkiv, Ukraine06.2023
Skills
Customer-centric communication
- Active listening
- Merchandise flow
- Rapport building
- Positive attitude
- Resilience
- Time management
- Prioritizing high-impact tasks
- Problem-solving
- Conflict-resolution under pressure
- Team leadership
- Employee training
- Inventory management
- Cash handling
Languages
English
Professional
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
Timeline
Team lead Sales associate/Barista
Paris Baguette
06.2024 - Current
Hostess/Server/Barista
Cafe Bubamara
10.2023 - 03.2024
B.A. - Psychology
Kharkiv Polytechnic Institute (NTU “KhPI”)