Iryna Ruda

• I take care of the customers.

• I tour my areas to validate work is complete.

• I will actively conduct "Coaching By Walking Around" with my team.

• I create plans for the business to improve the customer experience in my store.

• I am responsible for all talent in my area including recruiting, hiring and development.

• I reinforce what teamwork should look like and ensure team leads support that vision.

• I maintain a total store mindset while having end-to-end ownership of my area.

• I review, model, understand and teach store processes and procedures using the Process

Guides.

• I must follow up on outstanding attendance exceptions and escalate adherence concerns to the People Lead/Store Manager as needed.

• I am responsible for ensuring compliance on the frontend, with all federal, state, and local regulations.

• I follow up daily on customer survey's in MYCustomer (Medallia App).

I ensure alerts are actioned and closed within the 72-hour action period.

• I ensure the customer is satisfied by resolving the issue quickly and gaining

• I verify and place weekly orders for SFS packaging supplies

• I make sure that the FedEx trailer is ready for

pickup I communicate with my Digital Ops. Lead and

• local FedEx hub if there is an issue.

• I will react immediately to Meat & Produce, FDD, and HVDC deliveries for a quick unload.

My Contribution to Team Success

• I provide role clarity to the teams when needed.

• I confirm associates understand team goals and expectations.

• I develop my team leads and schedule time to review areas where I can support the team.

• I identify career paths for associates, determine top talent and staff the teams appropriately.

• I empower my associates to take ownership of their work.

• I recognize associates for a job well done!