Isa Navarro
Pendergrass
Summary
Dynamic professional with extensive experience at Amazon Services LLC, excelling in problem-solving and time management. Proven track record in enhancing workflow efficiency and training new associates. Bilingual in Spanish, I leverage analytical skills to drive measurable improvements in production quality and foster collaborative team environments.
Overview
16
16
years of professional experience
Work History
PROCESS ASSISTANT
AMAZON SERVICES LLC
Pendergrass
11.2025 - Current
- Managed daily operations by scheduling personnel, assigning tasks, and monitoring progress to maintain workflow.
- Supervised daily warehouse operations to ensure smooth workflow and efficiency.
- Monitored staff performance and provided actionable feedback to enhance effectiveness.
- Collaborated with other departments to align efforts with organizational goals.
FC ASSOCIATE
AMAZON SERVICES, LLC.
09.2023 - 11.2025
- Evaluated merchandise for irregularities, flaws, or damage during audits and advanced detection roles, ensuring quality standards.
- Collaborated with coworkers and management on initiatives that achieved measurable improvements in production quality and workflow.
- Ensured adherence to company safety policies during daily operations.
- Cross-trained new and transfer associates on role expectations to enhance team efficiency.
- As a process assistant, monitor real time volume, allocate labor across different departments, and resolve any barriers to meet daily production goals.
SENIOR ADMINISTRATIVE ASSISTANT
BMC INNOVATION COMPANY
01.2011 - 06.2013
- Prepared and updated documents, reports, and spreadsheets to efficiently contribute to executive reports for monthly meetings.
- Coordinated office operations to enhance workflow and communication within teams.
- Developed and maintained filing systems, ensuring easy access to important documents.
- Assisted in budget tracking by processing invoices and expense reports accurately.
SALES CONSULTANT
WIRELESS ETC INC.
01.2010 - 01.2011
- Provided sales and customer service assistance to walk in traffic and followed up with existing customers to provide additional support and address concerns.
- Used consultative sales approach to understand customer needs and recommend relevant services.
ORDER PROCESSING AGENT
EXPRESS EMPLOYMENT.
01.2014 - 06.2014
- Provided high levels of customer service in a call center environment and explained company services and products while meeting company goals and standards.
Education
High School -
Kearny High School of Business
Business Technology & Management
Georgia State University
Skills
- Problem solving
- Bilingual - Spanish
- Time Management
- Analytical/Critical
- Audit
- Advance Detection
- Learning Ambassador
- SPAR
- CRETS Process Assistant
Timeline
PROCESS ASSISTANT
AMAZON SERVICES LLC
11.2025 - Current
FC ASSOCIATE
AMAZON SERVICES, LLC.
09.2023 - 11.2025
ORDER PROCESSING AGENT
EXPRESS EMPLOYMENT.
01.2014 - 06.2014
SENIOR ADMINISTRATIVE ASSISTANT
BMC INNOVATION COMPANY
01.2011 - 06.2013
SALES CONSULTANT
WIRELESS ETC INC.
01.2010 - 01.2011
High School -
Kearny High School of Business
Business Technology & Management
Georgia State University