ISAAC AKYEREM
IT Support / Network Technician / Cybersecurity
Fairfield,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Resident Aide
Shelterhouse
, OH
12.2022 - Current
- Responsible for making security rounds to ensure that client are not violating policy and/or using in the shelter
- Responsible for bed checks and rounds
- Ensure that chores are being done by chore workers and if they are not, finding a replacement worker.
- Responsible for recording RA encounters for each client VESTA, which includes noting information about the interaction for the case manager's review.
- Administer first aide when necessary.
- Maintain policy adherence
- Administer NARCAN when necessary.
Independent Contractor
Priority Dispatch Inc
Cincinnati, OH
08.2018 - 08.2022
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Deliver medicine to nursing homes and individual homes.
Forensic Rehabilitation Specialist
Fulton State Hospital
Fulton, MO
04.2014 - 08.2018
- Performs face counts and searches .
- Ensures safety and security at work.
- Taking vital signs and assisting with daily activities
- Assisted individuals with addressing disabilities and developing career plans.
Material Handler
Scholastic Inc
10.2013 - 04.2014
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Insurance Agent
CDH Insurance
11.2008 - 02.2013
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Education
Certification - Cybersecurity
Kable Academy
Blue Ash, OH06.2023
Higher National Diploma - Business Marketing
Cape Coast Polytechnic
Cape Coast - Ghana07.2013
High School Diploma -
Mando High School
Ajumako Mando - Ghana06.2008
Skills
- Interpersonal Communication Skills
- Resident Support
- Detailed Report Writing
- Technical Troubleshooting
- Software and Hardware Support
- Network Connectivity
- Ms Office
- Customer Service
Timeline
Resident Aide
Shelterhouse
12.2022 - Current
Independent Contractor
Priority Dispatch Inc
08.2018 - 08.2022
Forensic Rehabilitation Specialist
Fulton State Hospital
04.2014 - 08.2018
Material Handler
Scholastic Inc
10.2013 - 04.2014
Insurance Agent
CDH Insurance
11.2008 - 02.2013
Certification - Cybersecurity
Kable Academy
Higher National Diploma - Business Marketing
Cape Coast Polytechnic
High School Diploma -
Mando High School
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