Isaac Aldana
Santa Fe
Summary
Resourceful and motivated professional with a proven record of rapid advancement in both healthcare administration and retail food service. In hospital billing, consistently promoted for mastering complex processes, expanding technical knowledge, and becoming a trusted mentor to colleagues seeking guidance and support. Known for strengthening team performance, improving workflow accuracy, and assisting staff with problem‑solving to enhance patient account outcomes.
At Taco Bell, advanced from frontline service champion to shift manager, entrusted with full store‑closing responsibilities, staff oversight, and maintaining operational standards during high‑volume periods. Recognized for reliability, strong communication, and the ability to lead teams with confidence and clarity.
Brings a blend of customer service excellence, leadership maturity, and cross‑department adaptability. Driven to contribute to a high‑performing organization by applying strong organizational skills, a collaborative mindset, and a commitment to continuous learning and professional growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
TacoBell
Santa Fe, NM
11.2025 - Current
- Managed operations during shift, with total awareness of activities of employees and customers.
- Supervised department employees and monitored equipment to support functionality.
- Cultivated a culture of teamwork by recognizing individual achievements and fostering collaboration among staff.
- Maintained cleanliness and organization of store to provide a pleasant shopping environment.
- Trained new employees on store policies, product knowledge, and sales.
- Cultivated safe and welcoming environment for guests and staff by monitoring and enforcing health and sanitation requirements.
Customer Service
CHRISTUS St Vincent Regional Medical Center
Santa Fe, NM
06.2023 - Current
- Provided patient‑focused billing support — resolved account questions, corrected errors, and ensured accurate processing to improve overall patient satisfaction.
- Promoted to level II after demonstrating strong performance, reliability, and advanced knowledge of billing procedures.
- Collaborated with cross‑department teams to resolve billing discrepancies and ensure timely account completion.
- Recognized for strong communication and the ability to explain billing information clearly to both patients and coworkers.
- Trained new and existing staff on billing workflows, system navigation, and customer service best practices to strengthen team capability.
- Handled escalated patient concerns with professionalism and empathy, ensuring clear communication.
- Collaborated with insurance partners to verify coverage, correct claim issues, and ensure accurate billing outcomes.
Food and Nutrition & Starbucks
CHRISTUS St Vincent Regional Medical Center
Santa Fe, NM
09.2021 - 06.2023
- Delivered support and superior customer service by adhering to dietary needs and restrictions.
- Served food using correct portion control and sanitary techniques
- Avoided cross-contamination of foods by adhering to preparation and sanitation requirements
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Collaborated with staff to provide optimal nutritional care and excellent customer service.
- Maintained a clean and healthy environment by following proper safety and sanitation regulations
- Trained coworkers in the kitchen areas, as well as Starbucks
Food Champion
TacoBell
Santa Fe, NM
01.2020 - 08.2020
- Accepted customer orders and transmitted to kitchen staff
- Greeted customers and answered their questions in a friendly manner
- Counted money in cash drawers at beginning of shifts to verify correct amounts and adequate change
- Stocked and re-stocked workstations and display cases
- Processed payments and ensured accurate cash handling procedures
- Operated the cash register efficiently and accurately
- Resolved customers complaints in a timely and professional manner
Dishwasher and Food Runner
Sunrise Family Restaurant
Santa Fe, NM
03.2019 - 06.2019
- Assisted in serving guests for parties
- Supported servers and bussers through high volume shifts with food running and table cleaning
- Conversed with members and guests in outgoing and friendly manner
- Monitored restaurant activity to determine seating and dining flow
- Observed food handling and sanitation requirements to reduce risks
- Answered phone calls to take reservations and address guest questions and concerns.
- Operated industrial dishwashing equipment to maintain cleanliness and sanitation standards.
- Managed inventory of dishware and utensils, ensuring adequate supply for kitchen staff.
Education
High School Diploma -
Academy For Technology And The Classics
Santa Fe, NM05-2021
Skills
- Customer Needs Assessment
- Patient Education
- Professional Development
- Guest satisfaction
- Answering calls
- Medical billing knowledge
- Insurance knowledge
- Diet and Nutrition knowledge
- Team leadership
- Work area inspection
- Complaint handling
- Creativity and originality
- Staff coaching and training
- Inventory and stocking
- Effective communication
Certification
NEW MEXICO STATE BILINGUAL SEAL
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Lead Manager
TacoBell
11.2025 - Current
Customer Service
CHRISTUS St Vincent Regional Medical Center
06.2023 - Current
Food and Nutrition & Starbucks
CHRISTUS St Vincent Regional Medical Center
09.2021 - 06.2023
Food Champion
TacoBell
01.2020 - 08.2020
Dishwasher and Food Runner
Sunrise Family Restaurant
03.2019 - 06.2019
High School Diploma -
Academy For Technology And The Classics