Isaac Alvarado
The Bronx
Summary
Dynamic leader with a proven track record at Shake Shack, adept in team leadership and product management. Excelled in building high-performing teams and enhancing customer relationships, significantly improving service delivery and operational efficiency. Skilled in staff training and safety procedures, consistently exceeding performance goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager
Shake Shack
04.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Line Cook
Standard Burger
03.2015 - 04.2016
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained high standards of food safety and hygiene, surpassing health inspection requirements.
Pizza Maker
Brothers Pizza
03.2014 - 03.2015
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
- Assisted in training new employees on proper pizza-making techniques, contributing to overall staff proficiency.
- Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.
- Mastered use of pizza oven, resulting in perfectly baked pizzas each time.
- Operated grills, fryers and ovens to cook food items.
- Followed company recipes and production standards to satisfy customers.
Rod Buster
JVC Construction
06.2013 - 03.2014
- Secured rebar using tie wire, increasing structural integrity of reinforced concrete structures.
- Improved job site communication through effective collaboration with coworkers, engineers, and supervisors.
- Conducted regular inspections of installed rebar to identify and address any issues before concrete pourings.
- Laid out foundations accurately using measuring tapes and levels prior to beginning reinforcing work.
- Supported overall project success through timely completion of assigned tasks within targeted deadlines.
- Increased project efficiency by accurately measuring, cutting, and placing reinforcing steel bars.
- Consistently followed industry best practices in order to uphold high standards of craftsmanship throughout all projects.
- Assisted in pouring concrete, ensuring proper coverage around rebar for optimal reinforcement.
- Meticulously maintained tools and equipment for increased longevity and reliable performance during critical tasks.
- Developed strong understanding of blueprints and schematics to ensure accurate placement of reinforcing steel bars.
- Cut metal components to required lengths using metal shears, hacksaws, and bar cutters.
- Complied with OSHA and company safety guidelines for height safety, lock out tag out, confined space, and hazardous material handling.
- Positioned rebar and other iron reinforcement following pouring of concrete.
- Reinforced concrete slabs and pieces by placing and securing steel bars to enhance and extend life of structures.
- Positioned and secured steel bars or mesh using fasteners or hand tools.
Product Manager
PetSmart
04.2012 - 06.2013
- Maintained positive vendor relations to build strong partnerships.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions
- Operated a fork lift to unload palets on a daily basis
Sales Associate
Adidas
03.2009 - 04.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Education
No Degree - Liberal Arts
BMCC
Manhattan, NY05-2010
High School Diploma -
New Utrecht High School
Brooklyn, NY06-2008
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Documentation and reporting
- Relationship building
- Performance evaluations
- Product management
- Key performance indicators
- Safety procedures
- Excellent communion
- Customer relationship management
Accomplishments
- Supervised team of 50 staff members.
- Exceeded monthly store sales goals 12 months in a row.
Certification
- OSHA Certified
- Forklift Certification
- ServSafe Food Handler's Certification
- New York City Department of health and mental hygiene food handlers certification
Languages
Spanish
Native or Bilingual
Interests
- Reading
- Cooking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Passionate about balancing physical health with mental and emotional wellness
- I like working with my hands and fixing things
- Participate in baseball and soccer, as recreational activities to maintain physical fitness
- Participating in various activities, including distance running, weight training and meditation
- High-Intensity Interval Training
Timeline
Manager
Shake Shack
04.2016 - Current
Line Cook
Standard Burger
03.2015 - 04.2016
Pizza Maker
Brothers Pizza
03.2014 - 03.2015
Rod Buster
JVC Construction
06.2013 - 03.2014
Product Manager
PetSmart
04.2012 - 06.2013
Sales Associate
Adidas
03.2009 - 04.2012
- OSHA Certified
- Forklift Certification
- ServSafe Food Handler's Certification
- New York City Department of health and mental hygiene food handlers certification
No Degree - Liberal Arts
BMCC
High School Diploma -
New Utrecht High School
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