Isaac Appiah
Queens
Summary
Highly competent Sales & Operations leader with extensive customer service and sales experience. Motivated by providing the best customer experience possible and building operational culture.
Overview
9
9
years of professional experience
Work History
Team Lead
Tesla
New York, NY
11.2022 - Current
- Spearheaded recruitment and training initiatives for approximately 25 new employees quarterly in New York and New Jersey markets.
- Developed and refined efficient delivery processes to support operational excellence in high-volume centers.
- Led a 15-member operations team, focusing on meeting and surpassing sales and delivery objectives for 40% of customers in northeast region.
- Created and implemented advanced measurement systems for previously untraceable KPIs, successfully deployed across the Northeast region.
- Facilitated partnerships with industry leaders to promote the exchange of best practices and drive regional improvement initiatives.
- Led operational planning and logistics for two NSOs in New York market, ensuring customer satisfaction and effective peer-to-peer communication.
- Analyzed sales metrics and provided actionable insights to advisors, accelerating growth in key performance indicators.
- Directed account management for over 200 clients, ensuring seamless transactions from point of sale to delivery.
- Facilitated training sessions for junior staff, focusing on skill enhancement and effective knowledge transfer.
- Facilitated collaboration among diverse teams to improve production processes and fulfill operational objectives.
- Executed effective strategies to empower sales team in exceeding quarterly performance goals.
- Guided and developed new sales representatives to elevate team performance and cohesion.
Account Executive Intern
MTA Project Management Divison
New York, NY
01.2018 - 06.2020
- Streamlined coordination and organization of worksite information across multiple MTA projects.
- Performed detailed site inspections to maintain compliance with safety regulations and protect worker welfare.
- Conducted thorough evaluations of construction plans and documentation, ensuring compliance with regulations before forwarding to DOB.
- Worked alongside senior engineers, offering valuable insights to advance project development.
- Performed assessments during site visits to ensure successful implementation of ongoing and future installations and retrofits.
- Compiled and analyzed comprehensive reports and documentation to enhance communication of results to senior management.
- Conducted in-depth market analysis to uncover potential client opportunities and assess emerging industry trends.
- Designed and refined personalized proposals for potential clients to foster stronger engagement.
Account Manager
Apple Inc.
New York, NY
11.2016 - 10.2019
- Planned quarterly reviews, onsite visits and training events to strengthen brand initiatives and maximize outreach to new & existing business. Clients such as: Delta Airlines, XO Group, Time USA, Conde Nast, Blackboard Insurance, Rumble Boxing, and Tommy John.
- Managed and lead the team to sales goals of $4.2 million per quarter
- Leveraging interpersonal communication skills and product knowledge to cultivate and secure new & existing customer relationships
- Monitoring weekly sales and creating weekly reports for senior leadership and market directors to inform them of operational processes
- Visiting customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs
- Using CRM to maintain company database with essential account and sales information
- Conducting on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
Education
Construction Project Management
New York City College of Technology
New York, NY06-2024
Skills
- Salesforce
- Google Suite
- Revenue generation
- LinkedIn Sales Navigator
- ENGAGE CRM
- KRONOS Schedule Management
- Account development
- Market Research
- Business Development
- Recruitment/Staffing
- Tesla Operation Systems/ CRM's
Timeline
Team Lead
Tesla
11.2022 - Current
Account Executive Intern
MTA Project Management Divison
01.2018 - 06.2020
Account Manager
Apple Inc.
11.2016 - 10.2019
Construction Project Management
New York City College of Technology