Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Isaac Baray

El Paso

Summary

Achieved near 100% accuracy and adherence rates while consistently contributing during overtime. Strong interpersonal skills foster collaboration and enhance team dynamics. Delivered high-quality work aligned with organizational objectives. Proficient in multiple work-related programs with expertise in customer service and client satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operations Expert

Teleperformance USA
07.2022 - Current
  • Implemented quality control measures to ensure consistent product output and compliance with industry standards.
  • Increased platform safety by identifying trends in harmful or abusive content.
  • Contributed to positive online community by applying fair judgment in content moderation.
  • Streamlined moderation processes with effective content filtering tools and techniques.
  • Resolved user concerns regarding offensive material to support satisfaction.
  • Enforced compliance with regulations and policies to mitigate legal risks.
  • Enhanced data-driven decision-making through reporting of key moderation metrics.
  • Collaborated with cross-functional teams to establish comprehensive content guidelines.

Security Officer

Securitas Security Services Inc. USA
02.2021 - 06.2022
  • Possessed level 1 guard card for security operations.
  • Monitored and patrolled sites, documenting suspicious activity.
  • Adapted to dynamic schedule, ensuring 40+ hours weekly.
  • Conducted patrols in underground locations, adjusting to monthly changes.

Gas Station Attendant

Specialty Retailers Inc
02.2017 - 05.2019
  • Conducted inspections of pumps, trash, and additional activities in designated areas.
  • Reported to work punctually and adhered to scheduled shifts.
  • Provided assistance to patrons and customers as needed.
  • Documented daily earnings and waste metrics accurately.

Food Service

McDonald's
07.2012 - 02.2017
  • Delivered quick, clean, and efficient service to enhance customer experience.
  • Maintained sanitary conditions and ensured accuracy in product preparation.
  • Demonstrated dedication and motivation for professional growth within company.
  • Exhibited perfect attendance with no sick days taken.
  • Functioned in multiple roles including cashier, cook, and maintenance technician.

Education

High school diploma - undefined

Alpine High School
Alpine, TX
04.2015

Skills

  • Cash handling and cashiering
  • Commercial cleaning
  • Food service operations
  • Security and loss prevention
  • Surveillance monitoring
  • Social media management
  • Computer operation
  • Windows proficiency
  • CCTV surveillance
  • Attention to detail
  • Customer service excellence
  • Conflict resolution
  • Security screenings
  • Threat assessment
  • Electronic surveillance operation
  • Social listening and engagement
  • Brand representation
  • Platform expertise in social media
  • Community management strategies
  • User engagement techniques
  • Cross-functional collaboration
  • Content moderation skills
  • Cross-cultural communication proficiency
  • Teamwork and collaboration
  • Problem-solving skills
  • Time management abilities
  • Multitasking capabilities
  • Reliability in tasks and responsibilities
  • Effective communication skills
  • Network troubleshooting expertise
  • Organizational skills

Certification

ServSafe

Languages

  • English - Expert
  • Spanish - Intermediate

Affiliations

Jimmy Jackson (915) 208-2752, former employer for SECURITAS.

Timeline

Operations Expert

Teleperformance USA
07.2022 - Current

Security Officer

Securitas Security Services Inc. USA
02.2021 - 06.2022

Gas Station Attendant

Specialty Retailers Inc
02.2017 - 05.2019

Food Service

McDonald's
07.2012 - 02.2017

High school diploma - undefined

Alpine High School

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