Nicole Alcedo
Kearny
Summary
Skilled Keyholder proficient in processing payments, resolving customer service issues, and smoothly opening and closing stores. Collaborative team player with over 8 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance. Great at multitasking and time management.
Overview
7
7
years of professional experience
Work History
Operations Expert
Express
09.2022 - Current
- Authorized to open and close store during shifts.
- Completed store opening and closing procedures
- Counted out cash drawers and balanced totals
- Improved customer service by projecting friendly and knowledgeable attitude
- Opened inventory boxes and restocked shelves
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Ensure procedure compliance during freight handling.
- Compiled detailed reports on technological problems.
- Conducted loss and prevention audits.
Sales Associate
Marshalls
11.2019 - 12.2020
- Greeted customers and helped with product questions, selections, and purchases
- Helped customers complete purchases, locate items, and apply for credit card
- Maintained clean sales floor and straightened and faced merchandise
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Used POS system to process sales, returns, online orders and gift card activation
Kitchen Manager
Chipotle Mexican Grill
05.2018 - 10.2019
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Oversaw training of more than 5 team members
- Tracked food production levels, meal counts and supply costs
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
Education
B.S. - Criminal Justice
Rutgers University
Newark, NJ05.2025
Minor - Psychology
Rutgers University
Newark, NJ05.2025
A.S. - Criminal Justice
Essex County College
Newark, NJ12.2022
Skills
- Managing Inventory Stock
- Rewards Programs
- Managing Customer Needs
- Cash Handling and Reconciliation
- Scheduling and Time-Tracking
- Word Processing
- Efficient Data Entry
- Entry Recording
Accomplishments
Alpha Phi Signa Criminal Justice Honors Society Member
Languages
Spanish
Native or Bilingual
Timeline
Operations Expert
Express
09.2022 - Current
Sales Associate
Marshalls
11.2019 - 12.2020
Kitchen Manager
Chipotle Mexican Grill
05.2018 - 10.2019
A.S. - Criminal Justice
Essex County College
B.S. - Criminal Justice
Rutgers University
Minor - Psychology
Rutgers University
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