Summary
Overview
Work History
Education
Skills
Timeline
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Isaac Brown

Kannaoplis,NC

Summary

Proven track record in logistics and customer service excellence, notably with Sunbelt Rentals. Expert in managing high-stress situations, enhancing customer satisfaction, and driving operational efficiency. Skilled in logistics analysis and adept at problem-solving, consistently delivering equipment on time and maintaining a $55 million fleet. Demonstrates strong decision-making and multi-tasking abilities to achieve results.

Overview

9
9
years of professional experience

Work History

Market Logistics Coordinator

Sunbelt Rentals
08.2023 - Current
  • Monitored inbound and outbound trucking operations to establish timely delivery of equipment.
  • Generated documentation and information required for customer deliveries and pickups.
  • Monitored activities and equipment movements to enable tracking history and maintain accurate records.
  • Tracked orders and notified customers of status or potential delays.

Driver - 3

Sunbelt Rentals
02.2021 - 08.2023
  • Communicated with customers on deliveries and pickups to ensure a smooth transactions at all job sites.
  • Utilized GPS and prior geographic knowledge to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered equipment and products to customer on time and in excellent condition.

ERS

Sunbelt Rentals
06.2019 - 02.2021
  • Developed strong client relationships through consistent communication and attentive service.
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Interpreted clients' needs and recommended equipment to fit specific job site requirements.
  • Built and managed relationships with key vendors and business partners to drive growth.

Dispatcher

Sunbelt Rentals
06.2018 - 06.2019
  • Managed high-stress situations calmly and effectively, ensuring timely directions and dispatch times were given to my drivers and customers.


  • Directed dispatching of 13 fleet vehicles to move and maintain a $43 million fleet.
  • Collaborated with other dispatchers and service managers to maintain a seamless workflow between local branches.

Dispatcher

Sunbelt Rentals
04.2017 - 06.2018
  • Managed high-stress situations calmly and effectively, ensuring timely directions and dispatch times were given to my drivers and customers.
  • Directed dispatching of 17 fleet vehicles to move and maintain a $55 million fleet.
  • Collaborated with other dispatchers and service managers to maintain a seamless workflow between local branches.

Yard Tech

Sunbelt Rentals
06.2015 - 04.2017
  • Participated in ongoing professional development opportunities to expand technical knowledge base.
  • Managed the yard to ensure a clean and fluent work environment.
  • Loaded and unloaded all of the Sunbelt delivery vehicles and all of the customer vehicles to make sure the equipment was rented and returned with no issues.

Education

High School Diploma -

South Rowan High School
China Grove, NC
05.2013

Skills

  • Customer Service
  • Multi-tasking
  • Problem Solving
  • Decision Making
  • Logistics Analysis

Timeline

Market Logistics Coordinator

Sunbelt Rentals
08.2023 - Current

Driver - 3

Sunbelt Rentals
02.2021 - 08.2023

ERS

Sunbelt Rentals
06.2019 - 02.2021

Dispatcher

Sunbelt Rentals
06.2018 - 06.2019

Dispatcher

Sunbelt Rentals
04.2017 - 06.2018

Yard Tech

Sunbelt Rentals
06.2015 - 04.2017

High School Diploma -

South Rowan High School

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Isaac Brown