Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Isaac Cannon

Lena,MS

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Remote Network Support

Techknow123
01.2022 - Current
  • Managed software and hardware issues for end-users.
  • Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Diagnosed and executed resolution for network and server issues.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

IT Field Service Sr. Technician

Koch Foods
01.2021 - 12.2021
  • Installed new systems and parts with efficient approach.
  • Completed preventive maintenance on set schedules.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Tested components and systems to evaluate performance and identify concerns.

IT Field Service Jr. Technician

Koch Foods
08.2018 - 12.2020
  • Installed and configured hardware and software components as part of desktop and deskside support.
  • Assisted help desk customers by troubleshooting computer-related issues such as virus removal, password resets, email setup and software installs.
  • Used ticketing system to maintain accurate records of completed and pending jobs.
  • Applied critical thinking and research to address complex issues.

Accounting Associate

Koch Foods
03.2017 - 06.2018
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Matched purchase orders with invoices and recorded necessary information.

Sales Associate

Belk
10.2016 - 03.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Counselor

Central Hills Baptist Retreat
06.2013 - 06.2015
  • Offered guidance and advice to help cultivate self-esteem and community involvement.
  • Implemented and developed core counseling programs to meet each individual's specific and varying needs.
  • Engaged clients in conversation to determine feelings and apprehensions.
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.

Education

Pending: Completed Course Except For Orientation - Computer Networking And Telecommunications

Hinds Community College
Pearl, MS
05.2024

Transferred - Administration of Justice

Mississippi CollegeHinds Community College
Clinton, MS
05.2015

High School Diploma -

Pisgah High School
Sandhill, MS
05.2013

Skills

  • Diagnostic Testing
  • Systems Due Diligence
  • Network Configuration
  • Software Deployment
  • Staff Assistance
  • Component Installation
  • Support Services
  • Hardware and Software Repair
  • User Training
  • Complaint Resolution
  • Team Development
  • Technical Support

Additional Information

I believe I will be a perfect fit for this opportunity as I'm able to travel with my wife full time as she pursues her career as a Travel nurse. We have traveled from Arizona to Indiana. Along the way, we've made hundreds of new friends. I am currently surrounded by many travel nurses who wish to have a great Travel Agent to handle their affairs. I wish to provide that service for them. I have many resources at my disposal to be a successful Travel Agent. I would love a chance to help the many nurses I meet along the way.

Timeline

Remote Network Support

Techknow123
01.2022 - Current

IT Field Service Sr. Technician

Koch Foods
01.2021 - 12.2021

IT Field Service Jr. Technician

Koch Foods
08.2018 - 12.2020

Accounting Associate

Koch Foods
03.2017 - 06.2018

Sales Associate

Belk
10.2016 - 03.2017

Counselor

Central Hills Baptist Retreat
06.2013 - 06.2015

Pending: Completed Course Except For Orientation - Computer Networking And Telecommunications

Hinds Community College

Transferred - Administration of Justice

Mississippi CollegeHinds Community College

High School Diploma -

Pisgah High School

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