Isaac Coll
Kissimmee,FL
Summary
Customer-focused professional with over three years of experience in high-volume customer service environments. Bilingual in English and Spanish with a strong ability to communicate clearly, build rapport, and resolve customer issues efficiently across diverse populations. Skilled in problem-solving, multitasking, and adapting quickly in fast-paced settings while maintaining professionalism and a positive customer experience. Tech-savvy and comfortable navigating multiple systems and tools. Consistently recognized for delivering high-quality service, strong communication, and a commitment to customer satisfaction.
Overview
3
3
years of professional experience
Work History
Spanish Interpreter
Kelly Services
03.2026 - 06.2026
- Provided accurate real-time interpretation between English and Spanish for medical, legal, insurance, government, and other sensitive conversations. Maintained strict neutrality, confidentiality, and professionalism while facilitating communication between parties with limited English proficiency. Interpreted complex terminology with a high degree of accuracy, assisted individuals in understanding important information, and supported effective communication in time-sensitive situations. Managed a high volume of inbound calls while adhering to quality standards, interpretation protocols, and ethical guidelines. Demonstrated strong active listening, multitasking, problem-solving, and communication skills while working independently in a remote environment.
Entrance Operations
Universal Orlando
Orlando, FL
10.2024 - 01.2026
- Delivered front-line customer service in a high-volume environment, supporting thousands of guests daily across Universal Studios parks. Assisted guests with purchasing admission tickets, processing upgrades, and recommending ticket options based on their needs to enhance their overall park experience. Managed guest inquiries regarding ticketing, pricing, park policies, and entry procedures while providing bilingual support in English and Spanish to ensure clear communication and positive guest experiences. Utilized scanning systems and operational tools with accuracy and efficiency, maintained professionalism in high-pressure situations, and consistently worked to resolve guest concerns during the first interaction whenever possible. Recognized by leadership through formal rewards platform shout-outs and verbal recognition for outstanding customer service, professionalism, sales performance, and commitment to guest satisfaction.
Retail Sales Associate
Office Depot
Winter Park, FL
06.2023 - 07.2024
- Opened the store independently and managed multiple operational responsibilities in a fast-paced retail environment. Delivered exceptional customer service through both in-person and phone interactions, assisting customers with product selection, recommending services and print solutions, and identifying opportunities to increase sales based on customer needs. Assisted customers with technical services, including self-service printing, document preparation, and online order troubleshooting, while accurately processing sales transactions, payments, order pickups, and related documentation. Managed customer communications and follow-ups, maintaining strong attention to detail while multitasking across multiple responsibilities. Consistently received positive customer feedback for professionalism, efficiency, work ethic, and commitment to delivering outstanding customer experiences and achieving service goals.
Education
A.S. - Computer Science
Valencia College
Winter Park, FL05-2024
High School Diploma - undefined
Winter Park High School
Winter Park, FL05-2021
Skills
- Bilingual (English & Spanish)
- Customer Support in Fast-Paced Environments
- Problem Solving & Critical Thinking
- Excellent Verbal and Written Communication
- Multitasking and Time Management
- Sales Skills
- Computer and Software Proficiency
Timeline
Spanish Interpreter
Kelly Services
03.2026 - 06.2026
Entrance Operations
Universal Orlando
10.2024 - 01.2026
Retail Sales Associate
Office Depot
06.2023 - 07.2024
High School Diploma - undefined
Winter Park High School
A.S. - Computer Science
Valencia College