Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isaac Djaba

Haltom City,Texas

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

Technical Support

Zion Sake Classic
03.2018 - 04.2022
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests. Documented support interactions for future reference.
  • Researched product and issue resolution tactics to address customer concerns.
  • Configured hardware and granted system permissions to new employees.
  • Researched and identified solutions to technical problems.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Promoted efficiency among departments with prompt resolution of system issues.

Sales

Zion Sake Classic
03.2018 - 04.2022
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Pharmacy Technician

West Point Chemist
06.2008 - 04.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Loader/Unloader Associate

UPS
Keller, TX
10.2023 - Current
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Operated equipment while observing standard safety procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Education

GED -

Dallas DSID
Dallas, TX
12.2022

Medicine Counter Assistant - Pharmacy Technology

Phersons Health College
Ghana,Accra
12.2017

IT Diploma - Hardware And Networking

NIIT
Ghana,Accra
06.2014

High School Diploma -

Aggrey Memorial AME Zion High School
Ghana,Cape Coast
06.2007

Skills

  • Pharmaceutical Sales and Services
  • Manual and Automated Medication Dispensing
  • Labeling Prescriptions
  • Pharmacy Records Management
  • Team Collaboration
  • Assisting Pharmacists
  • Windows 10
  • Configuring Devices
  • MS Office Proficiency
  • Desktop Support
  • Computer System Maintenance
  • Organizational Skills
  • Friendly and Patient
  • Employee Computer Support

Timeline

Loader/Unloader Associate

UPS
10.2023 - Current

Technical Support

Zion Sake Classic
03.2018 - 04.2022

Sales

Zion Sake Classic
03.2018 - 04.2022

Pharmacy Technician

West Point Chemist
06.2008 - 04.2022

GED -

Dallas DSID

Medicine Counter Assistant - Pharmacy Technology

Phersons Health College

IT Diploma - Hardware And Networking

NIIT

High School Diploma -

Aggrey Memorial AME Zion High School
Isaac Djaba