Isaac Dorantes

• Conducted regular reviews of operations and identified areas for improvement.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Assisted in scheduling over 15 Officers for the work week
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.

• Established team priorities, maintained schedules and monitored performance.
• Maintained professional demeanor by staying calm when addressing unhappy or angry patients or visitors.
• Assisted in scheduling 23 + officers using symplr.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Self-motivated, with a strong sense of personal responsibility.
• Adaptable and proficient in learning new concepts quickly and efficiently.

Hourly Patrols of Hospital campus

Promptly responding to calls around hospital campus

Be able to de-escalate patients/visitors who may become aggressive or rude towards staff

Complete reports in a timely and in the correct formate

Officer in charge when no supervisor or lead was present

Create shift schedule

Communicate with leadership regarding ongoing issues and solutions provided

Playback CCTV while performing investigations

Work with Police agencies with incidents that occur on property

Screened individuals and prevented passage of prohibited articles into restricted areas.

Reported suspicious activities and persons to law enforcement.

Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Acted quickly during emergency situations to reduce opportunity for damage and injury.

Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Wrote detailed reports of all security breaches and investigations.

Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

Hourly Patrols of Hospital campus

Promptly responding to calls around hospital campus

Be able to de-escalate patients/visitors who may become aggressive or rude towards staff

Complete paperwork in the correct formate

Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Reported suspicious activities and persons to law enforcement.

Swiftly transport supplies and IV Pumps from storage areas to designated units when called for as to not hold up patient care. Monthly & daily rounds to ensure crash carts are correctly placed and are up to date and standards, exchange and fill crash carts when called by the units and ensure that they are up to standards when going back out.

Cleaned, sanitized and moved hospital equipment.

Work in kid shoes/kids apparel, work to best serve the customer and provide a fast and painless service helping them pick the right items for their children

Provided positive first impressions to welcome existing, new, and potential customers.

Solved customer challenges by offering relevant products and services.

Engaged with customers to effectively build rapport and lasting relationships.

Prepared merchandise for sales floor by pricing or tagging.

Educated clients on current promotional offerings and products using persuasive selling tactics.

Assessed customer needs and utilized suggestive selling techniques to drive sales.

Managed returns, exchanges and refunds in accordance with store policy.

Used in-store system to locate inventory and place special orders for customers.

Cleaned windows, mirrors, headlights, taillights, and waxed, and power buffed exterior.

Pressure washed car exterior, wheel wells, and tires.

Cleaned wash equipment after shift and confirmed proper storage.

Answered customer questions on pricing, products, procedures, and materials used.

Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.

Kept customer areas clean and tidy to maintain professional, hygienic standards.