Summary
Overview
Work History
Education
Skills
Additional Information - Technical Skills
Selected Achievements
Timeline
Generic

Isaac Enebeli

Chicago,Illinois

Summary

Experienced Customer service Professional Accomplished w customer Centered w Detail Driven w Leader w Mentor w Innovative w Highly Effective

Extensive and progressively responsible experience as a customer service representative, retail and industry environments Consistently meet deadlines under pressure without sacrificing quality or completeness Excellent communicator with demonstrated ability to collaborate with staff, management, business partners and others at all organizational levels Proven ability to lead and supervise team members, manage a wide range of duties simultaneously and coordinate multi-level directives within audit and audit management roles Provide sound and thoughtful consultative advice to customers Mentor and lead teams by example and with integrity to deliver services excellence Outstanding blend of organization, prioritization, leadership and interpersonal skills Expert in the use of all leading office software High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

11
11
years of professional experience

Work History

Store manager

FedEx Office
05.2021 - Current
  • Efficiently serve customers through active listening, determining each customer’s needs and suggesting the best alternatives for meeting those needs
  • Maintain current, accurate knowledge of company policies and effectively communicate those to customers
  • Complete full training for 7 new employees each quarter.

Lead Consultant

FedEx Office
05.2016 - 03.2019
  • Consistently ensured compliance with regulatory and internal control procedures through closely and efficiently examining records, reports and associated documentation
  • Systematically prepare documents and assemble financial statements for independent auditors
  • Conducted audit tests and completely documented findings
  • Prepared and distributed resulting reports assessing the bank’s compliance and recommending alternatives in any problem areas discovered
  • Regularly tested the bank’s internal control design and effectiveness through conducting full walk-through of complex business processes
  • Prepared any special audit and control report needs discovered through assessing operating information
  • Directed, trained and educated junior team members in auditing techniques and software use.

Center Consultant

FedEx Office
01.2013 - 05.2016
  • Completed intense, exhaustive and long-term external audit training with this chartered accounting firm
  • Verified journal and ledger entries of cash and check payments, purchases, expenses and trial balances by examining and authenticating inventory items
  • Assisted the Auditor in examining and analyzing clients’ accounting records then preparing complete and detailed reports addressing client company financial status and operating procedures
  • Examined client financial records to determine accuracy and appropriate entry procedures
  • Counted cash on hand
  • Inspected notes receivable and payable; negotiable securities; and cancelled checks.

Education

Bachelor of Science - Economics

Edo State University
Ekpoma, Edo State

Skills

  • Excellent Managerial Techniques
  • Fiscal Budgeting
  • Strong Communication Skills
  • Team Contribution and Leadership
  • Analytical Problem Solving and Reasoning
  • Customer Service and Relations
  • Auditing
  • Documentation Skills
  • Regulatory Compliance
  • Loss Prevention
  • Project Management
  • Personnel development
  • Promotional planning

Additional Information - Technical Skills

Skilled in Adobe software and all leading office software such as Microsoft Office

Selected Achievements

Recognized as “Top Seller” for 2 consecutive quarters in 2016, achieved through consultative selling and effectively meeting customers’ needs.

Timeline

Store manager

FedEx Office
05.2021 - Current

Lead Consultant

FedEx Office
05.2016 - 03.2019

Center Consultant

FedEx Office
01.2013 - 05.2016

Bachelor of Science - Economics

Edo State University
Isaac Enebeli