Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ISAAC ESPINOZA

Orlando,FL

Summary

Dynamic and trilingual (English/Spanish/Portuguese) professional with over 6 years of hands-on experience in the food and beverage industry, specializing in high-volume customer service environments. Skilled in front-of-house management, bartending, and team leadership. Recognized for excellent communication abilities, leadership under pressure, and a customer-first mindset. Proven ability to drive customer satisfaction, resolve conflicts quickly, and inspire team performance.

Overview

7
7
years of professional experience

Work History

Bar Manager, General Manager

Kala Rooftop
11.2024 - 04.2025
  • Led a dynamic team in delivering upscale customer service experiences.
  • Managed bar operations, inventory, and supplier relationships.
  • Resolved guest concerns with professionalism and empathy, ensuring return clientele.

Bartender, Bar Supervisor

Da Silva Steakhouse
11.2022 - 09.2024
  • Crafted premium cocktails and provided top-tier guest experiences.
  • Trained and mentored new bartenders to maintain service standards.
  • Built loyal clientele through engaging communication and attention to detail.
  • Served high customer volumes during special events, nights, and weekends.

Server and Bartender

Q’Kenan Steakhouse
02.2021 - 02.2022
  • Delivered friendly and efficient service to a diverse customer base.
  • Balanced multitasking across service and bar duties in a fast-paced environment.
  • Used interpersonal skills to build rapport and increase customer satisfaction.

Food Runner, Ticket Expediter

Mozart Grill
08.2019 - 01.2021
  • Ensured timely and accurate delivery of food orders to guests.
  • Acted as key link between kitchen and front-of-house staff.
  • Helped streamline operations through clear and concise communication.

Barista, Cashier, Kitchen

Manhattan Bakery
02.2018 - 07.2019
  • Prepared specialty coffee and food orders with care and consistency.
  • Managed POS transactions and maintained a clean and welcoming space.
  • Engaged customers with a friendly attitude and product knowledge.

Education

High School Diploma -

NUESTRA SENORA DE LAS NIEVES
CIUDAD BOLIVAR
07-2018

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Staff training

Languages

Spanish
Native or Bilingual
Portuguese
Professional Working
English
Full Professional

Timeline

Bar Manager, General Manager

Kala Rooftop
11.2024 - 04.2025

Bartender, Bar Supervisor

Da Silva Steakhouse
11.2022 - 09.2024

Server and Bartender

Q’Kenan Steakhouse
02.2021 - 02.2022

Food Runner, Ticket Expediter

Mozart Grill
08.2019 - 01.2021

Barista, Cashier, Kitchen

Manhattan Bakery
02.2018 - 07.2019

High School Diploma -

NUESTRA SENORA DE LAS NIEVES

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ISAAC ESPINOZA