ISAAC FLOREZ
Austin
Summary
As a small business owner, I bring a wealth of entrepreneurial experience and proven ability to drive sales and client satisfaction. With expertise in fostering strong client relationships and executing strategic sales initiatives, I am eager to transition into an Account Executive role, leveraging my entrepreneurial spirit and customer-focused mindset to deliver results.
Overview
7
7
years of professional experience
Work History
Business Owner / Development Manager
AVO Mobile Detailing
02.2022 - Current
- Implemented innovative marketing strategies and lead generation techniques that increased customer engagement by 15% over 6 months, significantly boosting sales performance.
- Streamlined operations by introducing efficient workflows, reducing the service time per vehicle by 60 minutes and enhancing customer satisfaction ratings while increasing revenue per day.
- Developed and maintained strategic partnerships with local businesses, resulting in a 20% increase in referral clients and promoting brand awareness.
Customer Success Representative
Qualia
12.2021 - 01.2022
- Achieved a customer satisfaction score of 97% by implementing proactive communication strategies and providing timely resolutions to client issues.
- Increased client retention rates by 15% through personalized onboarding experiences and regular follow-ups, ensuring customers received maximum value from our services.
- Developed targeted customer engagement initiatives that grew upsell opportunities by 12%, directly contributing to the company's revenue growth.
Carrier Sales Representative
Arrive Logistics
01.2018 - 12.2020
- Negotiated and secured contracts with over 50 carriers, increasing company capacity by 10% and ensuring timely delivery for clients.
- Developed strategic relationships with 21 key carriers, enhancing collaboration and reducing transportation costs by 7% across multiple shipping routes.
- Leveraged data analytics to streamline carrier performance evaluations, resulting in a 20% increase in on-time deliveries over 12 months
Education
High School Diploma -
Rowlett High School
Rowlett, TX06.2010
Skills
- Lead Generation
- Client Retention
- Sales Forecasting
- Account Planning
- Pipeline Management
- Sales Tools (CRM, Salesforce, Microsoft Excel)
Timeline
Business Owner / Development Manager
AVO Mobile Detailing
02.2022 - Current
Customer Success Representative
Qualia
12.2021 - 01.2022
Carrier Sales Representative
Arrive Logistics
01.2018 - 12.2020
High School Diploma -
Rowlett High School
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