Isaac Li Jiang
Bellaire,USA
Summary
Energetic and optimistic college graduate with a background in healthcare assistance, food service and customer experience. Passionate about customer care and building positive relationships, with a strong commitment to delivering a great experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Optometrist Assistant, Sales, BDR
Heights Eyecare
03.2022 - 01.2024
- Performed preliminary patient workups, operating ophthalmic devices such as OCT, Optomap retinal imaging, Visual Field 24-2 and 30-2, IOP devices, lensometers and auto-refractors to assess ocular and systemic health.
- Documented patient chief complaints, existing prescriptions, medical history, and other critical notes to support accurate diagnosis and treatment planning.
- Led patient education on contact lens insertion, removal, and hygiene, emphasizing corneal health. Managed prescription medical devices, coordinating with vendors like Alcon, Johnson & Johnson, and Bausch & Lomb for product quality and sales.
- Contributed to business development, achieving status as the leading distributor of Acuvue Oasys Daily Contact Lenses in the Houston territory by promoting yearly supply packages (2023).
- Handled patient scheduling, inquiries, medical billing, and pharmacy communications, ensuring smooth operations and high patient satisfaction.
Enrollment Officer
Globe Life Inc.
01.2024 - 08.2024
- Conducted up to 300 phone calls daily and met with ~20 clients weekly, building professionalism in both phone and in-person communication.
- Analyzed client needs with attention to detail to provide tailored solutions, sharpening emotional intelligence and service skills to deliver optimal results.
- Led training sessions for new team members, developing leadership and the ability to convey complex information effectively.
- Consistently achieved sales quotas in a high-pressure environment, demonstrating resilience, goal-oriented performance, and a strong work ethic.
Server, Food Service
Panda Express, Whataburger, Chick Fil-A
01.2018 - 01.2022
- Managed customer orders efficiently, ensuring timely delivery and satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
Volunteer
Healthcare for the Homeless
11.2022 - 12.2022
- Volunteered with Healthcare for the Homeless, contributing to a successful Vision Fair in Downtown Houston.
- Conducted patient screenings under the supervision of Dr. Malik, O.D., performing visual acuities, autorefractors, and intraocular pressure tests to assess ocular health and identify potential vision issues.
- Distributed complimentary prescription glasses to patients, ensuring proper fit and functionality, and provided guidance on the care and use of their eyewear.
- Maintained a clean and safe clinical environment by sanitizing equipment and workstations between uses, adhering to strict hygiene standards.
- Played a key role in the logistical success of the event by assisting with the setup, breakdown, and transportation of ophthalmic equipment.
- Fostered a welcoming atmosphere for patients, engaging with individuals to build trust and alleviate anxieties, ensuring a positive experience for all attendees.
- A non-profit dedicated to promoting health, hope, and dignity for the underserved
Volunteer
Houston Methodist Hospital
06.2019 - 08.2019
- Actively participated in the Houston Methodist Caring Teens Summer Program, contributing to a dynamic hospital environment through patient interaction and operational support.
- Assisted with patient transport to operating rooms, providing physical and emotional support during high-stress moments to ensure patient comfort and safety.
- Facilitated patient discharges by coordinating transitions to home care, ensuring patients understood their post-hospital care instructions and felt supported.
- Collaborated with hospital staff to streamline administrative tasks, such as organizing, filing, and updating patient paperwork.
- Engaged in shadowing opportunities with doctors and nurses, observing medical procedures and gaining valuable insights into patient care and clinical decision-making.
Education
Bachelors of Science - Biology, Minor in Public Health
University of Houston
Houston, Texas05.2024
Skills
- Sales, Business Development, Critical Thinking and Teamwork
- High-Tech Equipment Operation, Administrative Support, Relationship Building and Customer Service
- Medical Scribing, Medical Terminology, Medical Billing & Coding
- MS Word, Powerpoint, Teams, Outlook, Excel
- EMRs and CRMs (Eyefinity, GoHighLevel, HubSpot)
Certification
Texas Food Handler Certificate + TABC
Languages
English
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Enrollment Officer
Globe Life Inc.
01.2024 - 08.2024
Volunteer
Healthcare for the Homeless
11.2022 - 12.2022
Optometrist Assistant, Sales, BDR
Heights Eyecare
03.2022 - 01.2024
Volunteer
Houston Methodist Hospital
06.2019 - 08.2019
Server, Food Service
Panda Express, Whataburger, Chick Fil-A
01.2018 - 01.2022
Bachelors of Science - Biology, Minor in Public Health
University of Houston