Isaac Johnson
Jamestown,NY
Summary
Highly-motivated employee with strong desire to take on new challenges. Excellent work ethic, adaptability and exceptional interpersonal skills. Strives to be a team player, with a passion for problem solving. Adept at finding productive solutions to complex problems using critical thinking. Flexibility in working effectively unsupervised or supervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
IT Help Desk Technician
Jamestown Community College
Jamestown, NY
11.2023 - Current
- Assisted users with troubleshooting computer issues via phone or in person.
- Updated documentation related to IT procedures and policies.
- Documented all help desk activities, including customer inquiries, resolutions, and system configurations.
- Provided assistance with mobile device setup (Microsoft Authenticator) and configuration.
- Triaged technical support tickets to the appropriate teams using JIRA to streamline IT support processes.
Operations & Bidding Analyst
Complete Roofing Systems
Sugar Grove, PA
08.2023 - Current
- Streamlined technical processes to improve overall workflows.
- Developed reports or created dashboards, providing financial-related information to make informed business decisions.
- Created bids for retail and insurance-based sites optimizing profit while balancing operations costs.
Technical Services & Data Analytics Intern
National Comedy Center
Jamestown, NY
05.2023 - 08.2023
- Assisted with development of dashboards and reports using spreadsheet and visualization software.
- Resolving technical issues with exhibits, developing fixes and troubleshooting problems to maintain organizational effectiveness.
- Communicated technical information with co-workers and management in easily understood terms to non-technical individuals.
Lab Proctor
SUNY Fredonia
Fredonia, NY
09.2020 - 05.2023
- Tutored students in course material to improve comprehension.
- Assisted in the general maintenance and the well-being of the computer lab.
Information Technology Network Intern
IT Department, City of Jamestown Incorporated
Jamestown, NY
05.2022 - 09.2022
- Supported the Director of the IT Department, while learning to solve technical problems.
- Visited different job sites to diagnose and configure the networking of the location.
- Applied troubleshooting knowledge to solve related software and hardware issues.
Education
Bachelor of Science - Computer Science
SUNY At Fredonia
Fredonia, NY05.2023
Associate of Science - Computer Science
Jamestown Community College
Jamestown, NY05.2020
Skills
- Technical Troubleshooting
- Interpersonal and Communication Skills
- Collaborative and Team-Oriented
- Organized and Dependable
- Attention to Detail
Activities
- Built three different personal computers from scratch, as well as configuring them for use. Possesses extensive knowledge concerning the hardware and software of computers.
- Built two different 3D printers and configured them to operate efficiently. Possesses extensive knowledge concerning the components of 3D printers as well as the software associated with them, (e.g. Ultimaker Cura and AutoDesk Fusion).
- Developed various applications using Java, C++, C#, Python, MySQL, MongoDB, and Linux.
- Learned and deployed basic concepts of web development and languages such as HTML and CSS.
- Learned and deployed basic Excel and Microsoft Access functionalities such as tables, forms, queries and reports.
Timeline
IT Help Desk Technician
Jamestown Community College
11.2023 - Current
Operations & Bidding Analyst
Complete Roofing Systems
08.2023 - Current
Technical Services & Data Analytics Intern
National Comedy Center
05.2023 - 08.2023
Information Technology Network Intern
IT Department, City of Jamestown Incorporated
05.2022 - 09.2022
Lab Proctor
SUNY Fredonia
09.2020 - 05.2023
Bachelor of Science - Computer Science
SUNY At Fredonia
Associate of Science - Computer Science
Jamestown Community College
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