Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Isaac Johnson

Farmington

Summary

Dynamic Field Technician with extensive experience at Wagner Equipment Co., excelling in preventative maintenance and professional communication. Proven ability to troubleshoot CAT equipment effectively, enhancing operational efficiency. Skilled in project management and safety practices, consistently delivering high-quality service while fostering strong customer relationships. Committed to achieving optimal performance in challenging environments.

Overview

15
15
years of professional experience

Work History

Field Technician Class A

Wagner Equipment Co
07.2022 - Current
  • Maintains truck and crane inspection logs on a daily basis
  • Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code
  • Transmits photos, timecards, service reports, and other information through e-mail
  • Maintains good customer records on jobs that have been assigned
  • Maintains credit card receipts for accounting purposes
  • Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs
  • Communicates with customers on the diagnosis and status of repairs, parts, and other concerns
  • Teaches and coaches other technicians in the field
  • Promotes Wagner Equipment Co. to customers
  • Accurately troubleshoots and repairs CAT equipment the first time
  • Reads, understands, and applies electrical and hydraulic schematics to repair work
  • Safely rigs or hooks components for lifting
  • Removes, repairs, and installs major components in varying configurations of equipment
  • Maintains tooling in good working order as per MSHA and OSHA regulations
  • Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
  • Maintains service vehicle in safe and good repair
  • Other duties as assigned by manager

Field Technician

Red Cedar Gathering
01.2012 - 01.2022
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Kept detailed records of field measurements and data.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.
  • Prepared and submitted reports to document work performed and provide progress updates to management.
  • Calibrated new and existing equipment for optimal performance.
  • Utilized safety practices with no complaints or accidents.
  • Performed preventative maintenance tasks on schedule basis which resulted in increased lifespan of equipment.
  • Maintained detailed inventory records for parts used during repairs, aiding efficient supply chain management.
  • Coordinated with external vendors and service providers, ensuring timely completion of projects within budget.

Field Technician

Technical Compression Service
09.2010 - 01.2012
  • Assisted in training new hires on company protocol, increasing overall productivity within the department.
  • Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Worked with diverse types of weather and ground conditions.
  • Tested systems, noting issues and completing preventive maintenance.
  • Checked, repaired and repacked survival equipment to meet specifications.

Education

Graduate Certificate - Natural Gas Compression

San Juan College
Farmington, NM
05.2006

Basic Courses

Rocinante High School
Farmington, NM
05.2005

Skills

  • Field operations
  • Workplace safety
  • Professional communication
  • Data collection
  • Technical support
  • Network connectivity
  • Safety management
  • Project management
  • Preventative maintenance
  • Problem-solving
  • Multitasking Abilities

Additional Information

Head baseball coach at Navajo Prep High School

Timeline

Field Technician Class A

Wagner Equipment Co
07.2022 - Current

Field Technician

Red Cedar Gathering
01.2012 - 01.2022

Field Technician

Technical Compression Service
09.2010 - 01.2012

Graduate Certificate - Natural Gas Compression

San Juan College

Basic Courses

Rocinante High School

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