Isaac K. Ndlovu
Bulawayo
Summary
To become a valuable, highly competent and focused worker on achieving continuous, improved business performance in the highly competitive business environment.
An adaptable, resourceful and enthusiastic night auditor who has extensive experience in Front Office Operations. Possesses excellent communication and interpersonal skills and knowledge of KPI reporting, Financial Analysis and the production of daily and monthly night audit reports. With more than 23 years working experience in hospitality industry as a waiter (6 years), receptionist cashier (5 years) and 12 years to date as a night auditor.
Overview
23
23
years of professional experience
Work History
Night Auditor
Cresta Churchill Hotel
Bulawayo
05.2025 - Current
- Greeting guests upon arrival, checking them in and providing them with any information they need to enjoy their stay
- Processing invoices, post checks to vendors and distribute employee checks
- Responding to guest complaints, requests and emergencies
- Reconciling all accounts in a timely manner
- Verifying that all EOD work has been performed by other departments
- Scheduling guest wake-up calls and reservations for the following day
- Responding to guest inquiries, concerns and complaints.
- Answering phones and placing reservations
- Reconciling all revenue generating departments activities
- Compiling night audit reports
- Excellent communication and math skills
- 20+ years' experience in customer service or hospitality
- Able to learn computer functions and other on-the-job skills
- Strong eye for details
- Good problem-solving skills
- Ability to multitask
- Solid customer service skills
- Strong written and verbal communication skills
- Exceptional customer service skills
- Proficient in the following computer packages: Operating systems: Opera and CLS, Microsoft Office applications 'Ms. Word, Ms PowerPoint, Ms Excel, and Ms Outlook'
Night Auditor
Holiday Inn Bulawayo
02.2009 - 05.2025
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Monitored hotel's budget and financial records.
- Generated and printed daily financial reports to track hotel performance.
- Implemented marketing and promotional initiatives to increase occupancy.
Education
Receptionist course certificate - undefined
Speciss College
Customer care - undefined
Hospitality Training Institute
04.1998
True Hospitality - undefined
Intercontinental Hotel Group
certificate of attendance - How May I serve You skills
Hospitality training institute
GSE Ordinary Level - undefined
Detema High school
Personal Information
- ID Number: 79-083691H79
- Gender: Male
- ID Number: 79-083691H79
Educational And Professional Qualifications
Speciss College, Receptionist course certificate, Hospitality Training Institute, Customer care, 1998-04-21 to 1998-04-24, Intercontinental Hotel Group, True Hospitality, Hospitality Training Institute, How May I serve You skills, Detema High School, GSE Ordinary Level, 6
References
Getrude Sally Masukume, Assistant Front Office Manager, Holiday Inn Bulawayo, 0782971265
Hobbies and Interests
- Travelling
- Nature walks
- Socializing
- Listening to music
- Swimming
Timeline
Night Auditor
Cresta Churchill Hotel
05.2025 - Current
Night Auditor
Holiday Inn Bulawayo
02.2009 - 05.2025
Receptionist course certificate - undefined
Speciss College
Customer care - undefined
Hospitality Training Institute
True Hospitality - undefined
Intercontinental Hotel Group
certificate of attendance - How May I serve You skills
Hospitality training institute
GSE Ordinary Level - undefined
Detema High school