Isaac Langley
Topeka
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Manager on Duty
Ichabod’s Grill
Topeka
10.2023 - Current
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Filled condiments and napkin containers during slack periods.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Barista Trainer
Starbucks
Topeka
02.2023 - 09.2025
- Developed detailed lesson plans to ensure consistent delivery of training materials.
- Implemented feedback from customers to improve service quality and menu offerings.
- Created complex, hand-crafted beverages based upon customer preferences.
- Supported highest standards of conduct and service to support company reputation.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
Cashier/Starbucks Barista
Dillons
Topeka
05.2021 - 02.2023
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
High School Diploma -
Washburn Rural High School
Topeka, KS05-2023
Skills
- Food preparation
- Point of sale
- Product promotion
- Customer engagement
- Team collaboration
- Inventory management
Affiliations
- Treasurer of Washburn University Kappa Rho Phi Mu Alpha Symphonia Fraternity
- President of Washburn University Chorale Society
Certification
- Starbucks, Barista Trainer
- Starbucks, Barista
Timeline
Server/Manager on Duty
Ichabod’s Grill
10.2023 - Current
Barista Trainer
Starbucks
02.2023 - 09.2025
Cashier/Starbucks Barista
Dillons
05.2021 - 02.2023
High School Diploma -
Washburn Rural High School