Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Sofia Gutierrez

Escondido,California

Summary

Organized professional with extensive hospitality experience and proven history of cultivating top-level service. Empowering leader who brings excellent communication skills and commitment to employee wellness. Manages high-performing teams with collaborative support and emotional intelligence.

Overview

5
5
years of professional experience

Work History

Server/Manager on Duty

Black Angus
Escondido, California
08.2023 - Current
  • Monitored system performance to ensure optimal operation of servers.
  • Ensured that all servers were compliant with industry regulations relating to security protocols.
  • Maintained records of changes made to the configuration of each server in the environment.
  • Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Maintained accurate records of sales transactions and other financial information.

Server

Old Spaghetti Factory
San Marcos, California
06.2022 - 07.2023
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Followed health safety guidelines when preparing and serving food products.
  • Operated POS terminals to input orders, split bills and calculate totals.

Server

Kinaly Thai Restaurant
San Marcos
03.2020 - 05.2022
  • Dedicated to ensuring customer satisfaction by remaining accessible and friendly
  • Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation
  • Thorough knowledge of menu offerings, including gourmet food, beverages, and desserts
  • Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
  • Success multitasking while remaining professional and courteous in fast-paced environments
  • Swiftly and successfully resolved conflicts resulting in customer satisfaction
  • Trained new employees to ensure that they understood the duties as a server and would work well with the team
  • Did tasks such as presenting the menus, set-up tables, and ran food, took online and phone orders, and took on the roles of hostess and busser

Education

Associate of Arts - Business Administration

Palomar College
San Marcos, CA
12-2023

High School Diploma -

Mission Hills High School
San Marcos
06.2022

Bachelor of Arts - Marketing

California State University San Marcos
San Marcos, CA

Skills

  • Time Management
  • Adaptable
  • Customer Service
  • Verbal Communication
  • Sales
  • Leadership
  • Excellent Work Ethic
  • Honesty and Integrity
  • Multitasking and Team working Skills
  • Food Safety and Sanitation Practices

Awards

  • 2021 Employee of the Year
  • National Honors Society
  • Cardinal Scholars
  • National Honors Society of Dance
  • California Scholarship Federation

Timeline

Server/Manager on Duty

Black Angus
08.2023 - Current

Server

Old Spaghetti Factory
06.2022 - 07.2023

Server

Kinaly Thai Restaurant
03.2020 - 05.2022

Associate of Arts - Business Administration

Palomar College

High School Diploma -

Mission Hills High School

Bachelor of Arts - Marketing

California State University San Marcos

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Sofia Gutierrez